Senior/Staff Forward Deployed Engineer, Applied AI

IN THIS ROLE AT SNOWFLAKE, YOU WILL:

Lead Customer Programs

Own the full lifecycle of complex, multi-engineer AI engagements – from scoping and architecture through deployment, monitoring, and handoff. Be accountable for delivery quality and customer outcomes for the projects you lead.

Own AI Quality

Define what "good" means for each engagement. Translate ambiguous customer goals into measurable quality metrics, evaluation frameworks, and golden datasets – then run systematic eval loops to hill-climb on agent quality, catch regressions before customers do, and continuously raise the bar on accuracy, faithfulness, and safety. Set the standard for how the team measures and improves AI systems in production.

Grow and Mentor Engineers

Provide day-to-day technical leadership and mentorship to a team of 2–6 Applied AI Engineers. Review designs and code, unblock teammates, and actively develop their skills and careers.

Deliver with Velocity

Remain a hands-on contributor – designing, iterating, and shipping high-quality ML pipelines and agentic AI solutions alongside your team. Translate ambiguous business objectives into robust, scalable, and performant solutions.

Productionize AI at Scale

Own the full implementation lifecycle for AI solutions, from prototype through deployment, monitoring, and optimization in secure, large-scale production environments. Build the safety guardrails, observability, and human-review workflows that keep AI applications reliable and trustworthy – and close the loop from production traces and user feedback back into your evals so quality compounds over time.

Be a Strategic Technical Advisor

Serve as a senior technical advisor to customer data science and engineering leadership. Set the standard for how Snowflake AI is deployed and articulate complex technical concepts to both technical and executive stakeholders.

Collaborate to Innovate

Work cross-functionally with Snowflake's Product and Engineering teams, bringing real-world patterns and feedback from the field to directly shape the future of Snowflake's AI platform.

Drive Compounding Outcomes

Identify recurring deployment patterns and turn them into reusable assets – reference architectures, evaluation harnesses, and product feedback that scale Snowflake's impact across customers.

Have the opportunity to travel

Spend at least 25% of your time onsite, working closely with Snowflake's most strategic customers.

WE'RE LOOKING FOR CANDIDATES WHO HAVE:

• Demonstrated experience leading technical projects or teams, including setting technical direction, reviewing others' work, and driving delivery to completion.

• Proven experience building and productionizing applications using LLMs, especially with technologies like RAG and agentic workflows.

• Hands-on experience defining quality metrics and evaluation frameworks for LLM or agent systems, and using evals to systematically improve quality over time.

• Excellent problem-solving and communication skills, with an ability to articulate complex technical concepts to both technical and executive stakeholders.

• Comfort with ambiguity and the ability to independently structure and execute on complex, open-ended problems.

• 5+ years of professional software engineering experience.

• Experience in a customer-facing technical role.

• Willingness to travel.