Solutions Architect

Roles and Responsibilities:

• Develop, build, test and deploy custom software solutions leveraging a wide array of Smartsheet product & third party APIs
• Design and build AI-powered workflows and automations — leveraging LLMs, AI agents, and Smartsheet’s native AI capabilities — to solve customer problems that traditional configuration can’t
• Leverage AI coding assistants such as Claude Code to accelerate custom development, prototyping, and solution delivery across customer engagements
• Evaluate emerging AI tools and techniques and apply them to accelerate time-to-value for customers
• Lead technical consulting engagements that require custom software development by leading design sessions, defining technical requirements, and validating solution architecture against product best practices
• Design and document technical solutions aligned with client business objectives
• Partner directly with customer teams throughout an engagement, embedding deeply enough in their workflows to translate real-world pain points into working solutions quickly
• Rapidly prototype and iterate on solutions in close collaboration with customers, refining scope and design based on hands-on feedback rather than waiting for formal review cycles
• Own solutions end-to-end — from initial discovery through deployment, adoption, and ongoing refinement in production
• Build reusable components, frameworks, and accelerators that can be extended and redeployed across future customer engagements
• Serve as the Smartsheet subject matter expert (SME) on Smartsheet product capabilities and AI-powered extensibility scenarios that leverage the API
• Manage all aspects of technical projects, including, but not limited to, the schedule, deliverables, deadlines and client relationships
• Drive the technical delivery of custom development, integrations, and data migration elements of a Smartsheet implementation
• Maintain a target billable utilization aligned to the role
• Provide feedback to our Product & Platform Engineering teams that inform product improvements and identify feature gaps
• Other duties as assigned

You Have:

• 3 years relevant work experience or equivalent combination of relevant work experience and education
• Working experience with two or more of our primary languages (.Net, NodeJS, Python, Java, Ruby)
• Full-stack development skills, with the ability to independently design, build, and ship production-quality applications — not just configure existing tools
• Familiarity with AI/LLM technologies and experience integrating them into applications via APIs
• Working knowledge of prompt engineering and AI agent design patterns, with curiosity for applying AI to solve real business problems
• Hands-on experience with AI-assisted development tools such as Claude Code, with comfort integrating them into a daily engineering workflow
• Willing to travel periodically (up to 15%) based on customer and business need
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
• Proven ability to drive projects from concept through completion with minimal guidance
• Customer facing experience
• Comfort operating with high autonomy in ambiguous, fast-changing environments where requirements evolve in real time
• A strong bias toward ownership — treating customer problems as your own and staying engaged through to a successful outcome
• Experience rapidly prototyping and iterating on solutions based on direct, hands-on customer feedback
• Experience working with SaaS/IPaaS applications in an enterprise environment
• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Understanding of key design patterns and large data volume best practices
• Knowledge of data integration and experience integrating SaaS applications with different business systems (ETL, CRM, business analytics, reporting, etc.)
• Bachelors in MIS, CIS, CS preferred but not required