Workplace Services Manager

Workplace Services Manager

Manage the day-to-day workplace experience and facilities operations for SmartBear’s Somerville office, ensuring a safe, efficient, well-maintained, and welcoming environment.

• Manage workplace services, vendors, contractors, office resources, facilities requests, and site operations while driving high and consistent service standards.
• Partner with the Director, Facilities and Real Estate and key stakeholders to improve workplace operations and deliver an excellent employee and visitor experience.

About the Role

• Manage the day-to-day operation of the Somerville office, ensuring workplace and facilities services run effectively and acting as the primary point of contact for site-related needs and issues.
• Manage relationships with building management, contractors, suppliers, and service providers, including maintenance coordination, service delivery, issue resolution, and monitoring vendor performance.
• Oversee workplace operations including office supplies and equipment, inventory, meeting spaces, workspace allocation, workplace records, service logs, and overall site readiness.
• Support workplace health and safety initiatives and compliance requirements, proactively identifying potential risks, coordinating appropriate action, and maintaining relevant workplace documentation.
• Lead onsite workplace projects and activities, including office moves and space changes, employee events, catering, visitor experience, and workplace engagement initiatives.
• Partner with the Director, Facilities and Real Estate and cross-functional teams to identify opportunities to improve service, processes, workplace standards, cost effectiveness, and the overall employee experience.
• Manage the day-to-day food and beverage experience for the Somerville office, including catering coordination, ordering, kitchen supplies, and regular snack and beverage replenishment, ensuring appropriate stock levels and a consistently positive employee experience.

We are looking for you if you have

• 3-5 years of relevant experience in workplace services, facilities management, office operations, or a similar environment, with demonstrated ownership of day-to-day workplace operations.
• Experience managing external suppliers, contractors, and service providers, with the ability to set expectations, monitor service quality, and resolve operational issues.
• Strong organizational and project-management skills with the ability to independently prioritize planned work, competing requests, and unexpected workplace needs.
• Strong communication and stakeholder-management skills, with a proactive and customer-focused approach to supporting employees, visitors, leaders, and external partners.
• Strong attention to detail, sound judgment, and problem-solving skills, along with an understanding of workplace health and safety practices and operational compliance.
• The ability to work independently in a hands-on, office-based role, take ownership of outcomes, and influence across teams without direct people-management responsibility.

Why you should join the SmartBear crew

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry (product and company) awards including SD Times, DeveloperWeek's Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work.