AEC Software Support Executive

Position Summary:

We are looking for a proactive and customer-focused fresher/experienced to join our team as an AEC Software Support Executive. The candidate will assist customers in using Slate.ai's software, understand their queries, provide basic product support, and coordinate with internal teams to resolve issues.

Excellent communication skills, clear articulation, a willingness to learn, and a customer-first mindset are essential for this role.

Role and Responsibilities:

• Provide first-level support to customers using Slate.ai's software platform.
• Understand customer queries, explain product features, and guide users through the application.
• Assist customers with onboarding, product walkthroughs, and basic user training.
• Identify, document, and track software issues and coordinate with the engineering and product teams for resolution.
• Follow up with customers and internal teams to ensure timely issue resolution.
• Maintain support documentation, FAQs, user guides, and issue logs.
• Collect customer feedback and communicate recurring issues or improvement suggestions to the product team.
• Participate in customer calls, product demonstrations, and training sessions as required.
• Develop a basic understanding of construction workflows, project management, and AEC industry terminology.

Desired Years of Experience:

0 to 2 years

Desired Profile of the Candidate:

• Excellent verbal and written communication skills.
• Strong articulation skills with the ability to explain concepts clearly and confidently.
• Good listening, problem-solving, and interpersonal skills.
• Basic computer proficiency and familiarity with web applications.
• Ability to learn new software products and understand customer requirements quickly.
• A positive attitude, willingness to take ownership, and a customer-oriented approach.

Qualitative Skills:

• Basic understanding of construction, infrastructure, or project management workflows.
• Familiarity with Excel, Google Sheets, or ticket-tracking tools.
• Experience with customer support, internships, or college projects involving client interaction is an added advantage.

Qualifications:

Any graduate degree; candidates from Engineering, Civil Engineering, Computer Science, or related fields are preferred.

Perks and Benefits:

At Slate, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development strategies.

If this sounds like you, you should apply right away so we can discuss how you can be a part of this exciting, fast-paced organization!

Slate Technologies, Inc is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.