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Data Analyst

Bengaluru, India · On-site · Full-time

  • Posted 2w ago
  • From Skit.ai’s careers page
Location
Bengaluru, India
Work mode
On-site
Type
Full-time
Level
Senior
Experience
2+ years
Department
Data and Analytics
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About the role

About the Role:

Translate raw operational and campaign data into actionable insights that improve debt recovery efficiency and client ROI. You’ll support end-to-end collections strategy with dashboards, benchmarks, and predictive analytics.

What You’ll Do:

  • Build daily dashboards for voice, SMS, and email performance funnels.
  • Develop account-specific benchmarks for onboarding, activation, and expansion stages.
  • Identify gaps and trends using historical data analysis.
  • Run predictive models for rollbacks, cure rates, and recovery likelihood.
  • Prepare QA sampling and reporting for agent call reviews.
  • Partner with PMs and Portfolio Managers on A/B test results and campaign pivots.

What We’re Looking For:

  • 2–3 years of analytics experience in fintech, collections, or SaaS.
  • Strong technical skills: Advanced SQL, Excel (macros, pivot tables), BI tools (Power BI, Tableau).
  • Familiarity with AI/ML-based predictive analytics a plus.
  • Knowledge of data privacy and secure handling protocols.
  • Problem-solving mindset with strong communication and storytelling skills.
  • Ability to work in US business hours.

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Skit.ai

About Skit.ai

AI for intelligent voice conversations

Skit develops conversational voice AI software designed to improve customer experience through intelligent voice interactions.

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