Debt Collection Agent

About the Role

We are looking for a skilled and motivated Debt Collection Agent to join our team and support our clients in the US market. In this role, you will be the primary point of contact for individuals with overdue accounts. Your main responsibility will be to engage debtors with professionalism and empathy, negotiate repayment solutions, and ensure compliance with federal and state regulations.

Key Responsibilities

• Contact Debtors: Reach out to individuals via phone regarding overdue accounts.
• Negotiate Repayment Plans: Work with debtors to establish realistic and mutually beneficial payment arrangements.
• Ensure Compliance: Follow all federal and state laws, including the Fair Debt Collection Practices Act (FDCPA).
• Maintain Records: Document all interactions, agreements, and payment updates in an accurate and timely manner.
• Resolve Disputes: Address objections with professionalism and provide solutions to help resolve outstanding balances.
• Meet Targets: Achieve monthly collection goals while maintaining high standards of customer interaction.