Integration Support Engineer

About Sirion

Sirion is the world’s leading AI-native Contract Lifecycle Management (CLM) platform, transforming the way global enterprises manage their contracting journey. Powered by generative AI, Sirion delivers intelligent extraction, conversational search, and AI-driven negotiation capabilities for some of the world’s most valuable brands. With over 7M+ contracts worth nearly $800B under management and recognition from Gartner, IDC, and Spend Matters, Sirion continues to set the benchmark for innovation in CLM.

Power the Future of SaaS Integration & Why This Role Matters

We are looking for an Integration Support professional to join our team. You will be responsible for supporting enterprise application integrations, troubleshooting integration issues, and working with APIs, middleware, data formats, and integration platforms. This role offers hands-on exposure to enterprise SaaS, APIs, integrations, cloud technologies, data processing, and customer-focused technical support.

How You’ll Make an Impact

• Troubleshoot and support enterprise application integrations, APIs, and integration workflows.
• Work with REST APIs, JSON, XML, SOAP, HTTP/S, SFTP, Webhooks, OAuth 2.0, JWT, and related integration technologies.
• Configure and support integrations using ESB/iPaaS platforms such as Workato and Apache NiFi; exposure to MuleSoft, Boomi, or WSO2 is a plus.
• Analyze logs, stack traces, and integration failures to identify root causes and resolve issues.
• Work with integration patterns including synchronous/asynchronous processing, messaging, retries, idempotency, and publish/subscribe models.
• Collaborate with application owners, SMEs, database teams, and cross-functional stakeholders to develop and maintain reliable and scalable integration solutions.
• Support integrations involving enterprise applications, B2B systems, ERP, procurement, and contract management platforms.
• Contribute to integration documentation, troubleshooting processes, and reusable integration patterns.
• Work in a dynamic, customer-focused environment and proactively communicate technical issues, dependencies, and resolutions.

Skills & Experience You Bring to the Table

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related discipline.
• 2–4 years of experience in application integration, integration support, middleware, or a related technical role.
• Strong understanding of APIs and integration technologies, including REST, SOAP, WSDL, XML, XSL/XSLT/XSD, HTTP, and JSON.
• Hands-on experience with at least one integration platform such as Workato, Apache NiFi, MuleSoft, Oracle Service Bus (OSB), BPEL, or IBM integration technologies.
• Knowledge of middleware technologies such as WebLogic, WebSphere, IBM MQ, or Oracle Tuxedo is a plus.
• Understanding of basic database technologies and data integration concepts.
• Exposure to programming languages such as Java, JavaScript, C++, or similar languages.
• Familiarity with cloud platforms such as AWS, Azure, or GCP, and version control tools such as Git.
• Exposure to messaging/event-streaming technologies such as Kafka, RabbitMQ, or SQS is an advantage.
• Strong troubleshooting, analytical, logical reasoning, and problem-solving skills.
• Prior experience in a SaaS or enterprise product environment is preferred.
• Exposure to large-scale data processing and B2B integrations is an advantage.