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SigNoz
SigNoz3 open roles

Technical Account Executive

Remote · Full-time

  • Posted 1w ago
  • From SigNoz’s careers page
Work mode
Remote
Type
Full-time
Experience
2+ years
Department
Sales
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About the role

About SigNoz

SigNoz is an open-source observability platform that helps developers monitor, trace, and debug their applications fast. Today we serve users in 30+ countries, have 25k+ GitHub stars, a 7,000-member Slack community, and 180+ OSS contributors—all while operating as a fully remote, globally distributed team. We’re YC-backed and supported by leading Bay-Area VCs.

About the Role

This isn’t your typical Sales role. If you’re looking for a role where you loop in a Sales Engineer and then pass it on to CS to manage, you should stop reading now.

You'll own deals from first conversation to making the customer successful — running discovery, delivering demos, addressing technical queries, helping with instrumentation/dashboards, navigating security/finance/legal evaluations.

We're looking for someone who is:

  • Technical enough to help customers with observability - you'll work directly with customer engineering teams to design their OpenTelemetry instrumentation strategy, customize dashboards, and optimize for their specific use cases.
  • Product-minded to feed intelligence back to teams - you'll identify patterns in customer engagements and work with product teams to build better defaults, templates, and tooling.
  • Someone who can scale Sales/CS function - you will build the foundation for Sales/CS function and grow into leadership as we scale.

Who would be a good fit

  • 2-6 years experience in customer-facing technical role - Sales Engineer, Solutions Architects, Technical Account Manager, Technical Customer Success Manager or similar.
  • Good understanding of modern technical systems - Cloud providers (AWS/GCP/Azure), Containers, Kubernetes and similar.
  • Good understanding of observability platforms - SigNoz, Grafana/Prometheus, DataDog, or similar platforms
  • Excellent written and verbal communication - can speak and write in a clear and actionable way to deliver clarity to both customers and internal teams.

Who may not be a good fit

  • People who prefer taking someone with you to every customer meeting.
  • People who struggle with technical writing or documentation

Skills they ask for

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SigNoz

About SigNoz

OpenTelemetry observability platform

SigNoz provides an OpenTelemetry-based observability platform for traces, metrics, logs, exceptions, alerts, and AI observability.

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