GTM Project Manager

Job & Department Summary:

Showpad’s Revenue Operations team owns the systems, data, and operating processes that allow the go-to-market organization to sell, service, and grow revenue. The team spans five disciplines: GTM Systems, Deal Desk, Business Intelligence, Sales Operations, and GTM Strategy, across North America, EMEA, and India.

The GTM Project Manager exists to make that team deliver predictably. The role takes project logistics off senior specialists, including chasing stakeholders, scheduling follow-ups, keeping tickets current, and reporting status. It is deliberately positioned as a delivery role, not an administrative one. The role is based in Pune and reports to the Director, GTM Strategy, and supports the entire Revenue Operations team. The person is expected to hold senior stakeholders to commitments, surface risk early, and own a subset of projects end to end.

Approximately 25% of the role is ownership of the Revenue Operations backlog in Jira. The remaining 75% is embedded delivery support across Deal Desk, Business Intelligence, GTM Systems, Sales Operations, and GTM Strategy.

Key Responsibilities:

Jira Backlog Ownership and Delivery Governance (approximately 25%)

• Own the Revenue Operations project backlog in Jira as the single accountable person for its accuracy, structure, and currency.
• Maintain completeness of required fields on every ticket and run a regular triage cadence to close gaps.
• Run the team stand-ups, including agenda, follow-ups, and documented actions.
• Track delivery dates and confidence levels across the portfolio, and escalate items trending toward a slip early.
• Produce recurring delivery reporting for Revenue Operations leadership and executive stakeholders, including weekly progress summaries and a monthly roadmap view organized by executive sponsor.
• Directly manage a defined subset of projects end to end, including scoping, planning, coordination, delivery, and closeout.
• Maintain the distinction between business-as-usual requests and project work.

Program Delivery Support Across Revenue Operations (approximately 75%)

• Partner with each Revenue Operations function to drive the projects they own.
• Deal Desk: support quote-to-cash process improvements, CPQ and order form changes, bookings policy updates, and coordination across Sales, Legal, and Finance.
• Business Intelligence: coordinate dashboard and reporting delivery, including requirements capture, stakeholder review, user acceptance, and launch communication.
• GTM Systems: support release planning and execution across Salesforce and the wider GTM stack.
• Sales Operations: support planning cycles, territory and quota coordination, forecasting process changes, and commercial operating rhythms.
• GTM Strategy: support strategic programs and executive deliverables, including board, steering committee, and monthly operating review content.
• Identify and drive resolution of cross-functional dependencies between these teams.

Stakeholder Coordination and Communication

• Act as the coordination point between Revenue Operations and stakeholders across Sales, Marketing, Customer Success, Finance, and Partnerships.
• Schedule and drive working sessions, reviews, and follow-ups that keep projects moving.
• Hold stakeholders outside Revenue Operations accountable for their inputs, approvals, and testing commitments.
• Communicate status, changes, and delays clearly and early.
• Ensure delivered work is communicated to the teams who benefit from it.

Intake, Prioritization, and Capacity Support

• Operate the intake process for new Revenue Operations requests.
• Support the Director, GTM Strategy and VP, Revenue Operations in prioritization decisions by maintaining an accurate view of committed work and available capacity.
• Document what is deferred when new priority work is accepted.
• Track effort and cycle time to build an evidence base for capacity and headcount planning.

Process, Documentation, and Continuous Improvement

• Maintain project documentation, decision logs, runbooks, and process documentation.
• Define and improve delivery standards, templates, and ways of working, including Jira configuration, workflows, and reporting views.
• Run retrospectives on significant deliveries and convert findings into changes.
• Identify opportunities to automate recurring project reporting and administration, including through AI tooling.

Key Performance Outcomes:

Delivery Predictability

• Committed projects delivered by their agreed date, tracked and reported month over month.
• Date changes agreed in advance rather than discovered after the fact.
• Risks and blockers raised with enough lead time to be acted on.

Backlog Accuracy and Integrity

• Required fields complete across the backlog, with gaps closed on a defined cadence.
• Jira reflects reality and can be relied on without verifying against individuals.
• Backlog age and stale-ticket volume trending down against an agreed baseline.

Leverage for the Team

• Measurable reduction in time senior specialists spend on project coordination, scheduling, and status reporting.
• Recurring reporting produced without manual assembly.
• Cross-functional dependencies resolved without escalation to the VP, Revenue Operations in most cases.

Stakeholder Confidence

• Positive feedback from Revenue Operations functional leads and stakeholders across Sales, Marketing, Customer Success, and Finance.
• Stakeholders can see where a request stands without asking.
• Delivered work is communicated and adopted.

Required Skills & Experience:

Experience (Must have)

• 10+ years in project management, program management, or delivery management, including ownership of concurrent cross-functional projects.
• Demonstrated hands-on ownership of Jira as the system of record for a delivery portfolio, including configuring, maintaining, and reporting from it.
• Experience coordinating distributed teams across multiple time zones, including North America and EMEA.
• Experience running delivery cadences and producing status reporting for senior audiences.
• Experience working directly with senior stakeholders and escalating constructively.
• Experience in a business systems, revenue operations, sales operations, or technology delivery environment.
• Excellent written communication in English.

Experience (Nice to have)

• Experience within a B2B SaaS go-to-market organization.
• Agile or Scrum delivery experience, including backlog grooming and sprint planning.
• Experience supporting Deal Desk, Business Intelligence, or CRM systems teams.
• Experience in a post-merger or systems integration environment.
• Experience building or improving an intake and prioritization process.

Technical Skills (Must have)

• Jira, including boards, workflows, custom fields, JQL, filters, dashboards, and bulk import and export.
• Confluence or an equivalent documentation platform.
• Strong spreadsheet capability.
• Slack or equivalent collaboration tooling.
• Working understanding of CRM concepts and data structures.

Technical Skills (Nice to have)

• Jira administration or configuration, including automation rules.
• Salesforce familiarity, including the release and sandbox lifecycle.
• Business intelligence tooling such as QuickSight, Power BI, or Tableau.
• Use of AI tooling to automate recurring reporting and backlog analysis.

Competencies

• Self-directed, able to begin delivering without waiting for a structured brief.
• Relentless follow-through.
• Comfort holding senior people to commitments.
• Sound judgement on what to escalate, when, and to whom.
• Calm and organized when priorities change mid-cycle.
• Bias toward clarity on dates, owners, next steps, and trade-offs.
• Genuine interest in how a revenue organization operates.

Certifications and/or Licenses

• PMP, PMI-ACP, or equivalent project management certification (preferred).
• Atlassian Jira certification (nice to have).
• Bachelor’s degree in business, engineering, information systems, or equivalent practical experience.

Location and Working Hours

• Based in Pune, India, working in line with Showpad’s hybrid working policy.
• Must maintain daily working overlap with EMEA and regular overlap with North America. Some meetings will fall in the early evening India time.
• Occasional international travel for team, planning, or stakeholder sessions.