Associate Product Manager

Roles & Responsibilities

• Own the end-to-end product lifecycle – from identifying the problem and defining the solution to launch, iteration, and scale
• Work closely with Engineering, Design, Data, and Business teams to build and launch AI-powered products
• Define product vision, requirements, user journeys, PRDs, user stories, and acceptance criteria
• Design and iterate on conversational and voice AI experiences, including prompts, context handling, fallbacks, and human-handoff flows
• Define and track AI quality metrics and evaluation frameworks to continuously improve model output and accuracy
• Analyse product and customer data using SQL to identify insights, opportunities, and areas for improvement
• Monitor key product metrics such as activation, adoption, engagement, containment, accuracy, and retention
• Understand and optimise AI unit economics, including per-conversation costs, usage, margins, and pricing implications
• Conduct user research and work with customer-facing teams to identify pain points and translate them into product opportunities
• Run experiments and use data-driven insights to improve product adoption and engagement
• Collaborate with engineering teams on technical feasibility, prioritisation, sprint planning, and execution
• Own product launches and measure post-launch performance to drive continuous improvement
• Stay updated on emerging AI/LLM capabilities, agentic workflows, RAG, and AI product trends and identify opportunities to apply them

Must-Haves

• 1–3 years of product experience with at least one shipped AI/LLM-powered feature, preferably conversational AI or voice AI
• Hands-on understanding of conversational AI mechanics, including prompt design, context handling, fallback, and human-handoff flows
• Experience setting up AI evals and measuring output quality through accuracy, containment, or similar metrics
• Strong analytical skills with hands-on SQL experience and the ability to independently pull and analyse data
• Understanding of AI unit economics, including per-conversation costs, margin thinking, and usage-based pricing
• Excellent written communication skills with the ability to independently create clear product specs and PRDs

Strong Plus

• Experience in D2C SaaS, MarTech, or customer engagement products
• Exposure to the Shopify ecosystem or app marketplaces
• Experience improving adoption, activation, or engagement metrics
• Familiarity with AI-agent frameworks or RAG, such as LangChain or LlamaIndex