Global IT Operations Manager

Job Description

Duties

• Coordinate IT operations with the service providers to ensure delivery of timely and effective IT services that operate at a high level of stability and efficiency.
• Work with the IT service provider to optimize and improve local company networks and servers.
• Manage installations and upgrades of IT systems at Sensia facilities in close coordination with Global Real Estate Project Manager.
• Be the single point of contact for IT escalations.
• Ensure issues are resolved in a timely manner by the service provider.
• Provide support and guidance to Sensia employees globally.
• Oversee end user device inventory, replacement and delivery to users.
• Oversee the management, procurement and licensing of computer software applications driving common standards and best practises.
• Develop and coordinate manufacturing OT practises in coordination with parent company experience.
• Ensure backup of information and data to ensure recovery in event of system breakdown.
• Establish periodic operations reviews and reports.
• Reasonably challenge established standards to ensure that the correct technology is being applied for the best interests of Sensia.
• Be able to evaluate new technologies to advance deliverables.
• Excellent analytical skills & attention to detail.
• Develop and execute regular IT operations review with service.

Leadership

• Execute technical and interpersonal skills.
• Develop and evolve Sensia specific IT policies and practices in coordination with Sensia Cyber Security Office.
• Effectively resolve conflict service provider to meet business goals.
• Independently identify, manage and mitigate risks, resulting in proactive contingency planning as required.
• Persevere through obstacles to achieve results and remove obstacles to facilitate Sensia success.
• Demonstrate confidence, maturity and flexibility in response to work challenges.
• Self-directed leader with ability to work with cross functional/global teams.
• Provide early and clear escalation of critical issues.
• Clear effective communication across all levels of the organization.
• Ability to integrate business needs with corporate policies and industry best practice.