Site Reliability Engineer

Key Responsibilities:

• Own P1, P2, and complex production issues escalated by L1/Customer Support.
• Troubleshoot application, microservice, ingestion, analytics, database, authentication, and infrastructure issues.
• Restore services within defined SLA, SLO, TTA, and MTTR targets.
• Assess customer impact, establish technical timelines, and provide regular status updates.
• Coordinate incident bridges involving Customer Support, Engineering, Infrastructure, DevOps, and other stakeholders.
• Validate service recovery and monitor the environment after remediation.
• Prepare incident summaries and contribute to detailed Root Cause Analysis reports.

Preferred Technical Skills:

• Experience with AWS and Kubernetes administration tools such as Lens.
• Familiarity with Kafka, Spark, Solr, Redis, and large-scale data-processing platforms.
• Knowledge of CI/CD tools such as Jenkins.
• Strong Linux administration and troubleshooting skills.
• Experience supporting distributed, microservice-based applications.
• Working knowledge of Kubernetes, containers, cloud infrastructure, and service monitoring.
• Experience analyzing application logs, system metrics, API responses, and database records.
• Understanding incident, problem, change, and service-request management processes.
• Ability to write SQL queries for investigation and validation.
• Scripting or automation experience using Python, Shell, REST APIs, or similar technologies
• Experience with Jira, Zendesk, Nagios, Grafana, Prometheus, Splunk, or equivalent platforms.
• Understanding of SIEM, security analytics, ingestion pipelines, incident management, SOAR, and threat-hunting platforms.
• Experience with certificate management, authentication, RBAC, SSO, and API integrations.

Working Model:

• Rotational 24×7 shift coverage, including weekends and holidays when scheduled
• Participation in critical-incident bridges and on-call escalation.

Benefits:

As a full-time employee with Securonix, you will be eligible for the following employee benefits:

• Health Insurance with a total sum insured is INR 7,50,000
• Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law
• Personal Accident with total sum insured is INR 10,00,000
• Term Life Insurance with a sum assured for employees is 5 times fixed base pay is covered.