Contributor Experience Manager, Community

In this role you will:

• Create strategies to increase participation and satisfaction, overseeing external platforms like Reddit and managing our internal Outlier Community
• Develop systems to efficiently channel questions, feedback, and disputes across our platforms and social channels
• Lead with vision: Set direction for multi-team areas and inspire clarity and alignment
• Organize virtual events to foster connection and monitor community sentiment in order to proactively mitigate risk and address concerns
• Leverage user feedback, insights, and quantitative metrics to drive improvement in product and operational strategies
• Enable the team: Instill ownership, drive cross-team collaboration, and remove structural blockers
• Collaborate with cross-functional teams including operations, support, communications, marketing, and legal to maintain alignment and ensure cohesive messaging
• Draft all manner of communications that Scale sends to contributors, maintaining consistent messaging across the contributor journey

Ideally, you’ll have:

• Bachelor's degree in business, marketing, communications, finance, or a related field
• Minimum five years of experience in communications, marketing operations, field operations, program management, or project management
• Proven experience managing active, large-scale communities (thousands of members) on platforms like Slack, Discord or Discourse
• Exceptional communication skills, with writing that has flawless spelling and grammar, is clear, concise, and tone-appropriate
• The ability to synthesize complex details into accessible, digestible content
• A data-driven mindset with the ability to analyze metrics and adapt strategies accordingly
• High ownership orientation with a willingness to execute operational tasks directly to achieve successful outcomes
• Passion for building positive, engaging community experiences
• Can use SQL and/or Claude Code to derive insights from data (or wants to learn, quickly)
• Experience managing at least one direct report and holding them accountable to outcomes