Program Manager, Technical Enablement

Roles and Responsibilities:

Build and Own Engineering Onboarding

• Design and launch a structured, role-based onboarding program for new FAE hires, taking engineers from environment setup through meaningful technical contribution within their first 30 days.
• Define fully ramped success criteria by role and communicate them clearly to new hires and their managers.

Own and Govern the Engineering Knowledge Base

• Audit, consolidate, and maintain the authoritative technical knowledge base for customer-facing engineering, eliminating fragmentation, broken link chains, and stale documentation.
• Establish a review cadence to keep content current as the platform evolves; tag owners and set expiration dates for key docs.
• Create a clear document hierarchy so engineers always know which resources are canonical and which are deprecated.
• Work with internal experts to surface the right documentation for the right audience, distinguishing what a new hire needs on Day 1 from what an established engineer needs to go deep.

Drive Ongoing Technical Development (Everboarding)

• Develop and maintain a recurring enablement cadence (live sessions, async updates, release summaries) that keeps tenured engineers up to date on new capabilities, product changes, and evolving enterprise use cases.
• Identify readiness gaps through feedback loops with managers and new hires, and develop targeted content to close them.

Stakeholder Collaboration & Program Management

• Serve as the embedded enablement partner to FAE leadership, maintaining a close pulse on what the teams need as the business scales.
• Collaborate with the broader Enablement team to adapt existing GTM enablement content for engineering audiences and bring engineering learnings back to the org.
• Manage multiple concurrent programs with clear milestones, keeping stakeholders informed on roadmap progress and program effectiveness.
• Report on program health and outcomes to engineering and Enablement leadership on an ongoing basis.

Ideally you’ll have:

• 4+ years of professional experience in enablement, program management, technical training, or a closely related role.
• 2+ years of program management experience, with a track record of taking programs from zero to launched in a fast-moving environment.
• Experience supporting technical teams, engineers, solutions engineers, or similar, at a B2B technology company.
• Strong instincts for knowledge management: you’ve built or significantly improved a documentation system and have clear opinions on what makes them work.
• Comfort navigating technical content: you don’t need to write code, but you can read a technical architecture doc, identify what’s outdated, and work with engineers to fix it.
• Excellent written communication skills and a bias toward creating content that people actually use.
• Proficiency with AI tools for content creation, summarization, and workflow automation.

Nice to haves:

• Background in developer tools, AI/ML platforms, or technical product environments where the end user is an engineer or technical practitioner.
• Experience building LMS-based learning paths or structured onboarding curricula for technical audiences.
• Familiarity with tiered instructional design or adult learning principles applied to technical content.
• Prior experience collaborating with Product, Engineering, or Delivery teams to extract and systematize institutional knowledge.
• Experience in a high-growth, venture-backed environment where you’ve built programs from scratch without waiting for perfect infrastructure.