Account Manager

The Role

You'll own a tiered portfolio of client accounts as their relationship owner from the day the sales handover lands, reporting to the Head of Account Management. This is not a delivery role: you carry no build work and no delivery team — your job is the client's success and the commercial outcomes that follow. On every account you work alongside a Forward Deployed Engineer and a Product Manager, and your accountabilities are three: client satisfaction, revenue, and expansion.

What You'll Own

• Own the client relationship from the sales handover.
• Own renewals end to end.
• Own expansion.
• Own account-level CSAT and NPS — with the levers to back them.
• Drive adoption and value realization as the renewal engine.
• Run the advocacy engine.
• Feed the voice of the customer into the roadmap.
• Run your book's operating rhythm.

Who Thrives Here

Any of these backgrounds can get you in the room.

• 6–8 years in Account Management or Customer Success at a B2B SaaS or analytics company — with commercial ownership alongside relationship ownership.
• A portfolio you grew, not just maintained — specific renewal and expansion outcomes you personally ran and closed.
• CSAT or NPS in your scorecard alongside revenue metrics — you have owned client satisfaction as a number, not just a feeling.
• Ecommerce operating fluency: you understand what a DTC CFO wrestles with on channel margins and why a CMO is frustrated by attribution, and you don't need a primer on CAC, LTV, or repeat rates.
• Working literacy in the modern data stack — warehouse, BI, pipelines — enough to lead value conversations on Daton, Pulse, and IQ unaided.
• The ability to hold a commercial conversation — pricing, contract structure, ROI framing — directly with VP and C-suite buyers.

It's an even stronger fit if you also bring:

• HubSpot discipline that makes RevOps love you — health scores, pipeline hygiene, and forecasts they can trust.
• Experience managing new-client onboarding as a relationship owner — you know what a successful first ninety days looks like even when you are not doing the technical work.
• Hands-on comfort using AI tools like Claude to automate your own reporting and account prep.