Account Manager
Saras Analytics
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Overview
Position Type
Full Time
Experience
6+ years
Job Description
The Role
You'll own a tiered portfolio of client accounts as their relationship owner from the day the sales handover lands, reporting to the Head of Account Management. This is not a delivery role: you carry no build work and no delivery team — your job is the client's success and the commercial outcomes that follow. On every account you work alongside a Forward Deployed Engineer and a Product Manager, and your accountabilities are three: client satisfaction, revenue, and expansion.
What You'll Own
- Own the client relationship from the sales handover.
- Own renewals end to end.
- Own expansion.
- Own account-level CSAT and NPS — with the levers to back them.
- Drive adoption and value realization as the renewal engine.
- Run the advocacy engine.
- Feed the voice of the customer into the roadmap.
- Run your book's operating rhythm.
Who Thrives Here
Any of these backgrounds can get you in the room.
- 6–8 years in Account Management or Customer Success at a B2B SaaS or analytics company — with commercial ownership alongside relationship ownership.
- A portfolio you grew, not just maintained — specific renewal and expansion outcomes you personally ran and closed.
- CSAT or NPS in your scorecard alongside revenue metrics — you have owned client satisfaction as a number, not just a feeling.
- Ecommerce operating fluency: you understand what a DTC CFO wrestles with on channel margins and why a CMO is frustrated by attribution, and you don't need a primer on CAC, LTV, or repeat rates.
- Working literacy in the modern data stack — warehouse, BI, pipelines — enough to lead value conversations on Daton, Pulse, and IQ unaided.
- The ability to hold a commercial conversation — pricing, contract structure, ROI framing — directly with VP and C-suite buyers.
It's an even stronger fit if you also bring:
- HubSpot discipline that makes RevOps love you — health scores, pipeline hygiene, and forecasts they can trust.
- Experience managing new-client onboarding as a relationship owner — you know what a successful first ninety days looks like even when you are not doing the technical work.
- Hands-on comfort using AI tools like Claude to automate your own reporting and account prep.