Program Manager – Delivery Excellence

The Role

You'll be the single person accountable for internal process compliance across the Consulting department, reporting to the Head of Consulting. This is a one-of-a-kind, individual contributor seat: you carry no client accounts and no direct reports — your product is the department's operating discipline itself. You'll define and own the efficiency and health metrics leadership has asked to see — bugs caught, requirements and BRDs drafted, new features developed, sev1 issues handled — and run the written review rhythm that keeps every internal initiative moving to an outcome. This is not a client-facing role.

The Bar

Compliance that holds without you in the room is the top priority for this role. A metric nobody trusts, or a process people quietly route around, isn't done — the bar is a department whose health leadership can read at any time, from numbers the delivery teams themselves stand behind.

What You'll Own

• Understand the machine before you change it. Map the department's current delivery tools and workflows end to end — how work enters, moves, and ships — so every process you later define fits how delivery actually runs, not how a template says it should.
• Define the metrics and processes that answer leadership's visibility asks. Turn requests like "how healthy is the department?" into a concrete, instrumented metric set — bugs, BRDs drafted, features developed, sev1s handled, and the ones you propose — each with a definition the teams agree to, a source of truth, and a cadence. Then build the lightweight processes that keep those numbers accurate without adding reporting burden.
• Run initiative reviews the Amazon way. Every review starts with the room silently reading a written summary, followed by comments and clarifying questions — no slide theatre, no status meetings that could have been a document. You write sharply, you hold the quality bar on what others write, and you keep the ritual honest: documents exist to drive decisions, not to be graded.
• Drive initiatives to outcomes and closure. An initiative that's "ongoing" for two quarters is failing. Track every internal initiative to a decision, a shipped result, or an explicit kill — and make the closure visible.
• Enforce without becoming the person people route around. Process compliance holds because the teams see the value, not because you're policing them. When a rule creates more friction than signal, fix the rule.

What Winning Looks Like

• First 90 days: you've mapped the delivery workflow end to end, agreed the first version of the metric set with the Head of Consulting, and run your first initiative reviews — written summary, silent read, comments — with the department showing up prepared.
• Steady state: leadership reads the department's efficiency and health from your standing review, not by asking around; every metric has a definition the teams stand behind; and initiatives visibly close — decided, shipped, or killed — instead of lingering.

Who Thrives Here

Any of these backgrounds can get you in the room. Across all of them: 7–10 years of experience, and at least once you've defined — not inherited — an executive-facing metrics system that leadership actually ran on.

• You moved from client-facing consulting (analytics or tech) into an internal operating seat — and stayed, because the leverage is real.
• You can show 2–3 initiatives you personally drove to closure with a before/after metric delta — not tracked, driven.
• Hands-on fluency with delivery tooling (ClickUp, Jira, or similar) and AI tools like Claude to automate the reporting so the humans only do the judgment.

Location

Hyderabad — with a flexible work-from-home policy.

Compensation & Benefits

Competitive salary with performance-based bonuses, comprehensive health insurance, relocation support, and ongoing professional development. Saras Analytics is an equal opportunity employer committed to building an inclusive workplace for all.

If a department that runs on trusted numbers and closed loops — not chased updates — is what you want to build, we want to talk to you.