IT System Administrator

Description:

Provide day-to-day technical support to local and remote employees for hardware and software issues on their laptops and mobile devices. Windows and MAC, iPhone & Android.

On-site position, 5 days per week in the Austin, TX office

Assist in various IT functions such as hardware and software inventory and rolling out new systems to end users/groups. Maintains passwords, data integrity and file system security for the desktop environment. Manage asset management, inventory management and shipping and receipt of hardware.

• Assists in maintenance of network equipment, phones, and teleconference equipment.
• Assists in the support of the computer room and data center operations arena.

Requirements:

• Excellent written and spoken English.
• Fully proficient with the Windows and macOS operating systems.
• Experience with supporting the Microsoft Office Suite. Extensive experience with Excel, OneNote, OneDrive and SharePoint.
• Thorough understanding of PC computer hardware and efficient troubleshooting techniques.
• Documentation skills for creating instructions and documenting troubleshooting techniques and solutions for others to follow.
• Ability to communicate highly technical information to both technical and nontechnical personnel.
• High level of accountability and ability to perform detailed and technical initiatives from start to finish with minimal supervision.
• Organization skills required.

Occasional optional travel to our additional office in Austin for support.