Manager, Renewals

What you will be doing:

• Hire, onboard and develop a team of engaged and high performing renewals professionals through thoughtful enablement, performance coaching and career development planning
• Execute a 180 day renewal process for your team in collaboration with internal stakeholders that provides an excellent customer experience while also maximizing contract value to achieve or exceed renewal targets
• Implement renewal forecasting cadence within your team and regularly deliver an accurate renewal forecast summary to Renewals leadership
• Effectively lead team to exceed quarterly and annual bookings plan while also exceeding forecasted GRR & NRR and manage budgeted Churn forecast.
• Ensure the team has the necessary ongoing enablement in relevant areas including: product, pricing, opportunity management, data quality/accuracy, quoting and forecasting
• Support your direct reports by joining customer meetings, internal account team meetings, and escalating issues as necessary internally
• Take a lead role in collaborating with internal teams (Deal Strategy, Finance, Customer Success, Sales, etc...) to develop playbooks for common renewal scenarios
• Develop trusted relationships with Sales and CS leadership through regular stakeholder engagement and proactive collaboration

We’re looking for someone with:

• Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority.

• A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision-making processes.

• Proven ability to capture and communicate an accurate forecast.

• You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view; As a new function, we will look to you to help us establish and evolve processes.

• A strong desire to embrace partnership and collaboration; You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to establish the Renewals Team role and “brand” across the AMER region.

• You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds.

• Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally; Ability to manage customer escalations through to a satisfactory resolution for both the customer and Rubrik.

• A Bachelor’s degree combined with 5+ years of people management experience, preferably in a customer success or account management capacity

• Adept in working with Salesforce, Clari, CPQ, Excel and should possess good analytical skills with the ability to interpret data and make decisions based on insights.