Program Manager, Sales & Retail Operations

About the role

We're looking for a Program Manager, Sales & Retail Operations to lead the cross-functional programs that keep Roku's Player and Retail businesses running and scaling. This is not a single-project role. You will own a portfolio of related workstreams spanning sales planning and forecasting, retail and customer onboarding, operational systems, and international market expansion, and you will be accountable for how they come together end to end.

You'll set the roadmap, run the operating cadence, surface dependencies and risks before they become problems, and keep Sales, Retail Strategy, Supply Chain, Finance, IT, and regional teams aligned on what's shipping and when. We expect this role to use AI as a standard part of the job to accelerate analysis, draft and maintain documentation, and automate manual steps in our planning and onboarding workflows. This role is ideal for a builder who is comfortable with ambiguity, translates messy operational problems into repeatable processes, and can move an executive audience to a decision with a clear, well-supported recommendation.

For California Only - The estimated annual salary for this position is between $139,900 - $169,800 annually. Compensation packages vary by candidate and depend on factors such as skill set, certifications, and specific geographic location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

How will I use AI at Roku?

At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.

We value curious, adaptable builders who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates can frame problems, guide AI-assisted work, validate output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.

What you'll be doing

• Program Leadership & Governance: Own a portfolio of sales and retail operations programs from intake through launch and benefits realization. Build the roadmap, define milestones and success measures, run the recurring governance cadence, and maintain a single source of truth for status, decisions, and open risks.
• Customer & Retailer Onboarding: Lead end-to-end onboarding of new retailers, distributors, and channel partners, including account and item setup, EDI and data feeds, forecasting and replenishment rhythms, and operational readiness. Turn each launch into a documented, repeatable playbook rather than a one-off effort.
• Forecasting & Planning Process Ownership: Manage the operating cadence behind demand forecasting, sales planning, and allocation. Partner with Sales Operations and Retail Strategy to tighten inputs, timelines, and hand-offs, and drive continuous improvement in forecast accuracy and planning cycle time.
• International Program Management: Drive programs supporting Roku's international Player and Retail businesses, adapting processes and systems to regional requirements across partners, logistics, compliance, and reporting. Serve as the connective tissue between regional teams and headquarters functions.
• Cross-Functional Alignment & Dependency Management: Identify dependencies and trade-offs across Sales, Retail Strategy, Supply Chain, Finance, Legal, and IT. Drive decisions to closure, escalate with a recommendation when needed, and hold cross-functional owners accountable to committed dates.
• Process Improvement, AI & Systems Enablement: Map current-state processes, find the bottlenecks, and lead the redesign. Identify where AI and automation can remove manual effort, including forecast and data preparation, partner onboarding documentation, exception handling, and recurring reporting, and build the business case. Gather and prioritize requirements for planning and operations tooling, partner with IT and analytics on implementation, and manage testing, training, documentation, and change adoption.
• Reporting & Executive Communication: Build the reporting that tells leadership what is actually happening, including program health, KPIs, risks, and impact. Use AI tools to compress the time from raw operational data to a clear narrative, while owning the accuracy of every number and recommendation that goes out.

We're excited if you have

• 5+ years of experience in program or project management, sales operations, retail or channel operations, or a comparable operational role, including hands-on ownership of cross-functional programs end to end.
• Experience in consumer electronics, retail, or another high-volume physical-goods business is a strong plus; exposure to international or multi-region operations is highly valued.
• Demonstrated ability to build roadmaps, manage dependencies and critical paths, and run a disciplined governance and status cadence.
• Fluency with program management tooling (e.g., Smartsheet, Jira, Asana, Confluence) and a practical, right-sized approach to process.
• Advanced Excel proficiency (e.g., pivot tables, lookups, scenario modeling) and experience with sales planning tools such as Anaplan.
• Familiarity with data visualization tools (e.g., Tableau, Power BI) and ERP/CRM systems such as NetSuite and Salesforce.
• Hands-on, daily use of AI assistants (e.g., Claude, ChatGPT, Copilot) in real work, including analyzing data sets, drafting and maintaining program documentation, summarizing partner and stakeholder inputs, and accelerating recurring reporting.
• Demonstrated ability to identify where AI and automation can remove manual effort from an operational workflow, scope the opportunity, and see it through to adoption and measurable time or accuracy savings.
• Comfort writing effective prompts and building reusable AI workflows for a team.
• Sound judgment about where AI belongs and where it doesn't, including validating AI-generated output before it reaches a partner or an executive, and understanding data-handling and confidentiality expectations for business data.
• Exposure to AI-enabled planning, forecasting, or operations tooling, or experience partnering with data science and analytics teams on forecasting and anomaly detection, is a strong plus.
• Strong analytical and problem-solving skills, a data-driven mindset, and a bias toward action.
• Excellent written and verbal communication, including the ability to brief senior leaders clearly and concisely.
• Proven ability to manage competing priorities, operate through ambiguity, and make sound decisions in a fast-paced environment.
• A curiosity-driven approach to new tools and technology, with a willingness to adopt AI and automation early and bring the team along.
• Demonstrated ability to lead without direct authority, influence stakeholders, drive alignment, and hold partners to commitments.
• A collaborative mindset, comfort working across time zones and cultures, and a track record of building trusted relationships with internal and external partners.
• PMP, Agile/Scrum, or Lean Six Sigma certification is a plus, not a requirement.
• Bachelor's degree in Business, Operations, Supply Chain, Finance, or a related field.

Hybrid working

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days a week attendance.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs. Not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to [email protected].