Manager Financial Operations

What is the role?

The Manager, Financial Operations will lead the day-to-day execution of financial close operations, multi-partner reconciliation, data pipeline governance, and operational reporting within Roku's Revenue Infrastructure function. This role owns the hands-on delivery of reconciliation workflows, journal entry execution, exception management, data quality assurance, and operational analytics that underpin Commerce Platform financial integrity. The role manages a team of Financial Operations Analysts and partners closely with Revenue Accounting, Treasury, Platform Engineering, and Payment Operations to deliver reliable, scalable financial operations across the Commerce ecosystem.

How will I use AI at Roku?

At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability. We value curious, adaptable builders who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact.

What are the responsibilities of the role?

• Oversee and review the team's end-to-end month-end and quarter-end financial close for Commerce Platform revenue, liabilities, and partner payables, including close calendar, priorities, and on-time completion
• Direct and review the team's execution and validation of automated journal entries across revenue recognition, deferred revenue, chargebacks, and partner settlements; ensure posting failures are investigated and resolved
• Partner with Revenue Accounting and Treasury to resolve close blockers, inter-company settlements, and timing differences; represent the team in US / PST close reviews
• Ensure close checklists, run books, process documentation, and SOX evidence packages are complete and audit-ready
• Oversee daily and monthly multi-partner reconciliation workflows across authorization-to-settlement, settlement-to-payout, and bank reconciliation
• Review, triage, and prioritize reconciliation breaks, exceptions, and discrepancies; ensure the team resolves them within SLAs
• Monitor exception aging trackers and drive resolution, escalating to payment processors, banks, and internal teams as needed
• Guide root-cause investigation on recurring breaks and approve process fixes for implementation
• Oversee partner onboarding into reconciliation workflows against readiness criteria and acceptance standards
• Direct the build and maintenance of operational dashboards (Looker / Tableau) tracking reconciliation status, exception rates, close timelines, and pipeline health
• Review and present weekly and monthly operational status reports to leadership, including exception aging, SLA performance, and pipeline uptime
• Direct ad-hoc analytical support for financial investigations, partner disputes, and settlement discrepancy research
• Ensure the team executes SOX control activities for owned financial workflows and review control steps, evidence, and test results
• Oversee preparation and delivery of audit evidence packages for internal and external audit requests; act as primary point of contact
• Ensure standard operating procedures (SOPs) with clear RACI ownership are maintained for all operational workflows
• Set clear expectations and allocate daily workload across reconciliation, close, data operations, and reporting; track every deliverable to closure
• Review and quality-check the team's deliverables before release
• Drive skill development in SQL, Python, financial analysis, and reconciliation methodologies; conduct regular one-on-ones and career development conversations
• Run daily connects / standups with the India team, remove blockers, and ensure operational continuity during US business hours
• Identify manual, repetitive, or error-prone areas and direct the team to build automation (Python scripts, Airflow DAGs, SQL procedures)
• Champion AI adoption within the team to accelerate development, surface patterns in data, and improve productivity
• Define and track monthly KPIs for the team, including throughput, error rates, SLA adherence, and automation coverage

What experience would help someone be successful in this role at Roku?

• Bachelor's degree in Commerce, Finance, Accounting, Computer Science, or a quantitative field
• 7+ years in Financial Operations, Revenue Operations, Reconciliation, or Commerce / Payments, including 3+ years directly managing analyst teams (ideally distributed / offshore teams supporting US-based stakeholders)
• Strong working proficiency in SQL (window functions, CTEs, complex joins across large datasets)
• Familiarity with Python for data automation and scripting
• Experience with data warehouse platforms (such as Snowflake), ETL/orchestration tools (Airflow, dbt), and BI tools (Looker, Tableau)
• Experience operating in high-volume commerce, payments, or subscription environments with multi-currency, multi-partner complexity
• Strong analytical mindset with the ability to investigate discrepancies, perform root-cause analysis, and drive resolution
• Detail-oriented with high standards for accuracy, timeliness, and documentation
• Experience using AI/ML tools or LLMs to enhance operational workflows, data analysis, or code generation
• Proven people-management track record leading, mentoring, and developing analyst teams
• Strong decision-making skills and the ability to communicate complex financial and data issues to technical and non-technical audiences
• Experience in streaming, media, ecommerce, or digital subscription businesses is a plus
• Experience with payment settlement operations across multiple processors (such as Adyen, PayPal, Braintree) is a plus
• Familiarity with financial controls frameworks (SOX, SOC2) and audit processes is a plus
• Experience building automated reconciliation solutions or financial data pipelines from scratch is a plus
• Experience with Git/GitLab and Jupyter Notebooks for financial analysis is a plus

What's Roku's approach to hybrid working?

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days a week attendance.

What are some of the benefits?

Roku offers a diverse range of benefits, including global access to mental health and financial wellness support. Local benefits may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Not every benefit is available in all locations or for every role; please consult your recruiter for details specific to your location.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation during the hiring process, please contact [email protected].

What should I know about Roku's culture?

Roku is a fast-paced environment where everyone is focused on the company's success. The company describes itself as made up of independent thinkers and problem-solvers who act boldly, move fast, and accomplish extraordinary things through collaboration and trust.