Operations Coordinator-FT-Information Technology-Provo

Position Summary:

Central Utah Informatics (CUI), an innovative informatics organization operating within Revere Health, is looking for an organized, proactive Operations Coordinator to bring structure, visibility, and momentum to our growing team.

Essential Job Functions:

• Manage and maintain comprehensive client records, tracking active service agreements, renewal milestones, reporting deadlines, and open operational issues. You will coordinate proactive client communications, help re-engage past partners, and swiftly escalate at-risk accounts to ensure lasting customer trust.
• Drive operational visibility across the organization by maintaining organized trackers for recurring responsibilities, project dependencies, and deliverable owners. You will coordinate regular team working sessions and synthesize operational updates into concise risk and decision briefings for the CIO and executive leadership.
• Champion application utilization and customer success by collecting feedback from clinical users, operational leaders, and technical staff to understand how CUI applications fit into day-to-day healthcare workflows. You will evaluate adoption barriers, identify whether challenges stem from training, data, or software design, and coordinate targeted training reinforcement and pilot rollouts.
• Maintain an executive-ready operational dashboard that captures client status, renewals, system utilization metrics, and key milestones in one place. You will ensure all operational needs and product enhancement requests are fully scoped, documented, and prioritized before handing them off to technical resources.

Qualifications:

• You hold a bachelor’s degree in healthcare administration, business, information systems, project coordination, communications, or a related field, or you offer an equivalent combination of education and hands-on experience. You also bring at least two years of demonstrated success in operations coordination, project tracking, client support, or healthcare administration.
• You possess strong operational organization skills, with an innate ability to create order through structured documentation, clean tracking routines, and disciplined follow-through. You take pride in clarifying ambiguous responsibilities and ensuring tasks reach completion without relying on informal memory.
• You have exceptional written and verbal communication skills, able to translate technical discussions into clear action items with assigned owners and realistic deadlines. You build productive relationships across varied teams, from frontline clinical and administrative staff to senior executives and software engineers.
• You are technologically adept and experienced with productivity platforms, advanced spreadsheet management, Microsoft Teams, and task-tracking tools. You adapt quickly to new software platforms and can comfortably learn proprietary healthcare informatics applications. Preferred Experience (Bonus Points) Prior exposure to the healthcare industry, with practical familiarity in healthcare technology, clinical registries, value-based care, or quality reporting programs. Direct experience supporting customer onboarding, application implementation, workflow redesign, user training, or software pilot initiatives.