Employee Services Coordinator

What You'll Do:

• Serve as the first line of support for incoming HR service desk tickets, addressing a wide range of employee inquiries and requests.

• Accurately process key HR transactions, including I-9 verifications, terminations, promotions, and internal transfers.

• Monitor service desk activity to ensure timely resolution of tickets and escalate complex issues to the HR Service Desk Manager as needed.

• Maintain accurate records of all transactions and employee interactions in accordance with internal policies and compliance requirements.

• Collaborate cross-functionally with other HR team members to support a seamless employee experience.

What You'll Bring:

• 1–2 years of experience in an HR or employee support role.

• Strong general knowledge of human resources policies, procedures, and best practices.

• Experience with HRIS systems; familiarity with ADP is a strong plus.

• Strong attention to detail, ability to multitask, and a customer-service mindset.

• Excellent communication and interpersonal skills; comfortable interacting with employees at all levels.