Client Engagement Manager (Medical Communications)

Job Overview

The Client Engagement Manager is responsible for managing day-to-day client relationships and leading the successful execution of medical communications programs across assigned accounts and projects. This role serves as a key liaison between clients and internal teams, ensuring initiatives are strategically aligned, delivered on time and within budget, and meet the highest standards of quality and compliance.

Responsibilities:

• Serving as the primary day-to-day client contact for assigned accounts and projects, delivering consistently high levels of client service.
• Leading execution of medical communications programs from initiation through completion, ensuring delivery to scope, timeline, budget, and quality standards.
• Leading regular client status meetings, preparing agendas, status updates, and meeting recaps with timely follow-up.
• Collaborating closely with Creative, Editorial, Digital, Project to manage day-to-day execution.
• Reviewing deliverables to ensure alignment to client objectives and feedback as well as compliant with regulatory guidance and client processes as applicable.
• Managing project and account financials, including budget tracking, invoicing, reconciliations, and identification of scope changes.
• Developing and managing change orders and supporting proposal and SOW development as needed.
• Ensuring adherence to agency and client SOPs, compliance requirements, and industry regulations (e.g., PhRMA, Open Payments).
• Supervising and supporting the medical/regulatory/legal (MLR) review process, including document submission systems (e.g., Veeva).
• Participating in onsite client meetings, advisory boards, congress activities, and speaker programs as needed.
• Coaching and supporting junior team members providing guidance, feedback, and workload prioritization.
• Contributing to organic growth through identification of new opportunities and support of business development efforts.

Education and Experience

Education

• Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred). Advanced degree a plus.

Experience

• 4-6+ years of experience in medical communications, medical education, pharma marketing, or related fields.

Knowledge, Skills & Abilities

• Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process.
• Financial acumen including forecasting, SOW development, and profitability management.
• Strong client communication and relationship management skills.
• Excellent organizational and time-management skills; ability to manage multiple priorities in a deadline-driven environment.
• Strong attention to detail with commitment to quality, accuracy, and compliance.
• Ability to collaborate effectively with cross-functional teams.
• High attention to detail with commitment to quality and compliance.
• Proficiency with Microsoft Office and project management systems.
• Familiarity with document submission systems (e.g., Veeva PromoMats) preferred.