Senior Product Manager, Digital Risk Protection Takedowns

What You’ll Do:

• Own the strategy and roadmap: Define the vision, priorities, and operating model for takedown capabilities within Digital Risk Protection.
• Strengthen service delivery: Assess current workflows, performance, escalations, and customer pain points, then drive immediate and sustained improvements.
• Scale the capability: Prioritize the highest-impact takedown types and translate complex operational requirements into scalable product workflows.
• Design the operating model: Partner with Engineering and AI teams to improve validation, evidence collection, authorization, submission, monitoring, escalation, verification, and reporting, including where automation or human review is required.
• Establish safeguards: Work with Legal and external experts to address authorization, false positives, liability, policy requirements, and regional differences.
• Build the external ecosystem: Develop relationships with registrars, hosting providers, platforms, and other disruption partners to improve speed and success.
• Measure and grow impact: Establish meaningful performance metrics and partner with Product Marketing, Sales, and Customer Success on packaging, monetization, adoption, retention, and growth.

What You’ll Bring:

• Deep, direct experience executing, designing, or leading digital takedown services, with meaningful ownership of the takedown lifecycle.
• Strong understanding of how requirements and execution vary by threat type, provider, platform, geography, evidence standard, and legal or policy basis.
• Experience across relevant use cases such as phishing, malicious sites, domain abuse, impersonation, trademark or copyright infringement, social media abuse, or exposed code and data.
• Experience turning complex, manual operations into product strategy, requirements, workflows, and scalable technology.
• Technical fluency with APIs, automation, AI-assisted workflows, integrations, and human-in-the-loop controls.
• Strong judgment around customer impact, false positives, liability, and when to involve legal or other subject-matter experts.
• Demonstrated ability to align Product, Engineering, Legal, Support, and commercial teams without relying on a large dedicated organization.
• A hands-on, curious, and collaborative approach, with the ability to solve immediate problems while building the longer-term model.
• Existing relationships with registrars, hosting providers, platforms, or disruption partners are valuable. The ability and willingness to build them is essential.