Associate Technical Account Manager

What You’ll Do

This role focuses on learning foundational customer success processes and supporting a segment of accounts under detailed instruction.

• Support the Customer’s Primary Technical Use Cases/Needs:

  • Support a portfolio of customer accounts for realizing value from Recorded Future’s products and services, as guided by a TAM/Senior TAM
  • Handle customer support escalations effectively (resolve or escalate further) achieving high customer satisfaction
  • Help to drive the customer lifecycle, orienting to the Customer Success Plan and adherence to the engagement model

• Customer Engagement Support:

  • Responsible for assisting, coordinating, and/or supporting customers and projects as determined by the Technical Account Manager
  • Maintain administrative rigor in Recorded Future systems of record with meaningful updates on routine customer interactions

• Services Coordination:

  • Coordinate the scheduling and preparation for delivery of licensed Professional Services and Advisory engagements as directed by the Technical Account Manager

What You’ll Bring

• Foundational understanding of fundamental intelligence concepts, frameworks and tradecraft, cyber security tooling, and SaaS environments
• Foundational understanding of basic intelligence concepts and common security frameworks
• Strong foundational verbal and written communications, attention to detail, and a drive to learn quickly
• A customer-focused growth mindset and boundless curiosity
• Strong project management skills
• Bachelor's Degree or related experience in cybersecurity, computing science, information systems, intelligence studies, or a related field