Support all internal users and external customers with product training, knowledge, and expertise in disease specific program and care milestones.
Guide hospital customers through onboarding and launch processes, including but not limited to Rapid mobile, web app, Insights, and new products, ensuring a seamless transition to the Rapid software platform.
Establish and maintain strong relationships with key hospital stakeholders, acting as main point of contact for inquiries and product support
Design and develop end-to-end workflows for disease specific content.
Track AHA guidelines, industry standards and trends related to disease specific workflows.
Proactively monitor and analyze hospital usage, Rapid mobile adoption and workflow data to identify potential issues and opportunities for optimization.
Collect, analyze, and communicate top customer product adoption issues/competency gaps and design interventions
Use data analytics for territory analysis to create and present Quarterly Business Reviews (QBRs) with customers.
Cultivate client success stories and testimonials by showcasing the positive impact of the Rapid solution.
Work closely with the sales team to ensure timely renewals and identify opportunities for upselling or cross-selling.
Contribute to cross-functional projects that support the evolving needs of the Clinical Success team

BS/MS in Nursing
3+ years disease-specific leadership or experience in hospital customer success function
Neurovascular leadership strongly preferably stroke program coordinator, manager
5 years of disease-specific acute clinical care experience with at least one of the following: Stroke/PE/STEMI/emergency department leadership
Previous clinical experience in medical device/SaaS industry a bonus
Advanced disease-specific certification: SCRN/CCRN strongly preferred
Proficient in MS Office a must: PowerPoint, Excel, Word.
Ability to aggregate and analyze data for decision-making and presentations
Exceptional customer-facing and presentation skills
Ability to navigate ambiguity
Excellent interpersonal skills
Ability to manage multiple projects at once seamlessly
Willingness to be flexible/adapt to changing work environments
Ability to work in a team-oriented environment
“Hands-on,” likes to dive deep and solve problems, detailed-oriented
Willingness to work with new tools and technology
Primary Residence: Candidates must be physically located in one of the following states: MN, IA, CO, NM, NE, KS, AR (or North/South Dakota).
Travel: Ability to travel at least 25% within the assigned territory.

Clinical Success Consultant

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