Integration Consultant

Key Accountabilities:

• Facilitate standard project management methodology for all implementations, including, but not limited to:
• Leading kick-off calls - remote sessions providing overview of project44 and outline of the implementation project to the customer.
• Technical requirements review and deep dive analysis – review the customer setup, way of integrations between P44 and Customer systems: e.g. review APIs in detail, consulting with customer to provide best practices and most efficient set up of the APIs
• Define and Provide input on test plans for SIT and UT – work with the customer to develop a comprehensive list of testing scenarios and use cases.
• Training – remote training sessions tailored to the end user.
• Weekly status meetings – weekly calls with customers to review progress, obstacles, upcoming tasks, etc. Weekly status to be logged within Salesforce
• Post-implementation hypercare – ensure the implementation is a success, preparing clear Preproduction / production cutoff plan before transitioning the account to our customer success and support teams.
• Lead technical project management activities for accounts during the implementation period by driving RAID as an example.
• Create, update, and distribute documentation on standards and best practices for integration with project44.
• Configure the project44 platform to enable customers to reduce time to value with project44 APIs.

Requirements & Preferred Skills

• Fluency in English is required; French, Spanish or German are nice to have.
• 3-5 years of customer-facing experience in:
  • Customer integrations/implementations, or
  • Software systems delivery, or
  • Supply chain/logistics technology integrations (e.g. TMS: SAP LBN, OTM, Blue Yonder, EDI integration knowledge)
• Experience working with Postman, Kibana, Salesforce, JIRA, Confluence, Github
• SaaS, RTTV, Supply Chain and/or project management experience strongly
• Experience with REST/SOAP API integrations
• Ability to work autonomously as well as in a team setting.
• Knowledge of writing technical documentation and understanding customer requirements and use cases.
• Ability to run system data analyses for customers.
• Ability to drive outcomes using indirect authority to meet critical goals.
• Ability to proactively identify and communicate risks and opportunities.
• Strong oral and written communication skills, people skills, and presentation skills
• Responsible for multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines.
• Some travel might be required based on business needs.