Quality & Compliance Manager, Computer System Validation

Job Summary

The Quality & Compliance Manager, Computer System Validation manages the quality oversight and lifecycle validation of GxP computerized systems supporting CRO and laboratory operations. The role partners with Quality, IT, system owners, operational teams, and external providers to ensure systems are fit for intended use, maintain data integrity, and remain compliant and inspection-ready from implementation through retirement. The Manager establishes consistent, risk-based computer system assurance practices and drives continuous improvement across clinical and laboratory environments.

Main Duties & Responsibilities

• Provide independent, risk-based Quality Assurance oversight of GxP computerized systems throughout the system lifecycle, from initial assessment and implementation through operation, periodic review, significant change, and retirement.
• Review and approve applicable validation and assurance deliverables, including system risk assessments, validation plans, requirements, traceability documentation, test evidence, deviations, validation summary reports, and release-readiness documentation. Confirm that testing is appropriately planned, executed, documented, and traceable without assuming responsibility for business-owned testing or project execution.
• Ensure computerized systems are fit for intended use, maintain data integrity, and comply with applicable internal procedures, client commitments, and regulatory requirements, including requirements relevant to electronic records, electronic signatures, audit trails, access controls, security, backup, archival, and record retention.
• Provide QA oversight for computerized systems supporting clinical research and laboratory activities, including clinical platforms, laboratory information systems, electronic laboratory notebooks, chromatography data systems, instrument software, interfaces, automated workflows, and associated data repositories, as applicable to the role’s scope.
• Oversee the ongoing validated state of computerized systems by evaluating changes, incidents, deviations, corrective and preventive actions, upgrades, data migrations, periodic reviews, and decommissioning activities. Identify and escalate compliance or data-integrity risks and verify that appropriate remediation is completed and documented.
• Support the qualification and ongoing oversight of software, cloud, data, and computerized-system service providers. Partner with Quality, IT, Information Security, Clinical Operations, Laboratory Operations, system owners, and vendors to clarify accountabilities and ensure that adequate controls are established and maintained.
• Develop, maintain, and improve policies, procedures, templates, tools, and training for computer system validation and computer software assurance. Promote consistent, scalable, and risk-based practices across CRO and laboratory environments.
• Prepare for and support sponsor audits, regulatory inspections, and internal audits involving computerized systems. Ensure validation records are complete, accurate, readily retrievable, and inspection-ready, and coordinate responses to observations within the role’s area of responsibility.
• Establish and report meaningful metrics for validation status, lifecycle compliance, overdue activities, deviations, CAPAs, supplier performance, and emerging risks. Use trends and lessons learned to drive continuous improvement and communicate significant issues to Quality and business leadership.