Technical Onboarding Manager

Customer Onboarding Leadership

• Own the end-to-end customer onboarding lifecycle from contract handover through production go-live.
• Conduct onboarding kickoff meetings.
• Define onboarding plans, milestones, dependencies, and timelines.
• Drive onboarding projects to completion while ensuring customer satisfaction.
• Serve as the primary customer contact during implementation.

Stakeholder Coordination

• Coordinate activities across:
• Customer stakeholders
• Site operations teams
• SCADA teams
• Internal onboarding engineers
• Product teams
• Development teams
• Customer Success teams
• Ensure all parties remain aligned on project objectives, timelines, and deliverables.
• Manage escalations and remove delivery roadblocks.

Technical Oversight

• Maintain sufficient technical understanding to:
• Understand Solar, Wind, BESS, and Hybrid plant architectures.
• Interpret Single Line Diagrams (SLDs).
• Understand data acquisition methods including: OPC UA, OPC DA, MQTT, SFTP, APIs, Modbus
• Review onboarding approaches and integration plans.
• Assess onboarding risks and dependencies.
• Facilitate discussions between customers and technical teams.
• Ensure technical issues are tracked and resolved appropriately.

Note: This role is not expected to perform hands-on configuration, coding, protocol setup, or integration activities.

Governance & Delivery Management

• Ensure onboarding activities align with Statements of Work (SOWs).
• Monitor project progress and delivery risks.
• Track onboarding KPIs and milestones.
• Provide regular status reporting to customers and leadership.
• Ensure documentation and onboarding records are maintained.

Validation & Handover

• Coordinate validation activities between customers and technical teams.
• Ensure customer acceptance criteria are met.
• Obtain customer sign-off.
• Manage transition to Customer Success and Support teams.
• Notify Finance and commercial teams upon onboarding completion for billing activation.