It Operations Engineer, End User Computing

WHAT YOU'LL DO

• Provide white-glove technology support and advice to our Executive Management team
• Diagnose and resolve issues across PCs, laptops, mobile devices, software, and video conferencing solutions with patience and empathy
• Advise on current technology and corporate policies with practical recommendations
• Manage expectations clearly and professionally during incidents and service requests
• Coordinate with local, off-site, and global technology service providers to maintain excellent service standards
• Develop written project plans for new technology initiatives
• Provide rotational 24/7 on-call support and travel domestically and internationally as needed

WHAT'S REQUIRED

• Minimum of four years of experience in a client service, desktop support, or technical support role
• Bachelor’s degree from an accredited institution with a concentration in technology, computer science, or a related discipline
• Previous experience supporting investment professionals in the financial industry
• Knowledge of market data and electronic trading platforms, including Bloomberg and Neovest
• Scripting and automation experience using PowerShell and Splunk
• Proficiency supporting PCs, laptops, video conferencing solutions, software, and mobile devices
• Ability to troubleshoot and remediate complex issues, perform root cause analyses, and recommend actions to reduce future risk
• Ability to identify urgent issues based on business impact while maintaining composure in a fast-paced, high-pressure environment
• Inquisitive mindset and desire to learn and work with new technologies

WE TAKE CARE OF OUR PEOPLE

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more

ABOUT POINT72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.

The annual base salary range for this role is $110,000-$170,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.