Account Manager, Strategic Accounts

About Plum

The role

Having found product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’. We are looking for builders, hackers and straight-up hustlers to help us build something memorable. We’re looking for outstanding account managers who have consistently delivered high customer satisfaction, thrive in taking full ownership of delivering delight to customers and folks who are hungry to smash targets. We want people who want a run a mini business of your own

Responsibilities

• You will manage a set of diverse accounts in an end-to-end manner, having 100% accountability of all the outcomes of that account - from escalations to relationship building to retention and revenue.
• To get started, you would develop a good understanding of the product and work with different teams to make internal processes more efficient
• Once you build some credibility, you will also be responsible for cross-selling and getting customer referrals to build your own book.

Role Requirements

• Ideally 2-5 years of experience in B2B sales and a customer-facing role
• Very strong written and verbal communication and high numeric ability
• High customer empathy and extreme ownership
• Strong problem solver, can hustle to unblock customers
• Ability to work with cross-functional teams to resolve issues
• Strong adherence to SLAs and processes