SAM Pro / SaaS License Management Specialist

Key Responsibilities

• Normalize and rationalize 18K+ software models, distinguishing applications from IT components.
• Manage software entitlements, identify unused licenses, and drive license reclamation and cost savings.
• Configure ServiceNow SaaS License Management and determine which SaaS applications should be tracked.
• Build web gateway, SSO, and expense-data integrations to feed usage data into SaaS License Management.
• Develop scheduled data feeds to the portfolio platform, replacing manual REST-based data pulls.
• Implement application attributes such as criticality, purpose, and data classification.
• Configure owner attestation and promotion workflows.
• Build and maintain CMDB Health dashboards and reporting.
• Partner with stakeholders to improve software governance, data quality, and license optimization.

Required Skills

• Hands-on experience with ServiceNow SAM Pro / Software Asset Management and SaaS License Management.
• Experience with software model normalization, entitlements, license reclamation, and SaaS application tracking.
• ServiceNow platform development and integration experience.
• Strong knowledge of IntegrationHub, REST/Table API, and Flow Designer.
• Experience building integrations and scheduled data feeds.
• CIS-SAM certification preferred/strongly desired.
• CSA (Certified System Administrator) certification preferred.