Associate Revenue Operations Specialist
Perforce
Full Time2+ yearsPosted 20 days ago
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Overview
Position Type
Full Time
Experience
2+ years
Job Description
Position Summary
The Associate Revenue Operations Specialist is responsible for supporting the renewal process, as well as license management, quotes, order processing, order fulfillment, post-sales activities, and maintaining the customer database. Additionally, the Revenue Operations Specialist focuses on serving and retaining service-level-agreements (SLA’s) for existing customer bases.
Essential Functions
- Utilize Salesforce, NetSuite, and internal applications to:
- Process orders and issue license keys in an accurate and timely manner.
- Provide customer quotes, invoices, and other related information.
- Responsible for resolving customer issues and mitigating potential attrition during the contract term.
- Provide customers a personalized level of service that reinforces the value of Perforce.
- Ability to leverage CRM system for daily needs such as pulling reports, identifying gaps and recommending process improvements.
- Communicate to management on significant ‘At Risk’ or ‘Closed Lost’ renewals of high dollar value.
- Maintain customer information and ensure data integrity within internal systems.
- Support the supplier setup process, including execution of supplier due diligence forms and other necessary documents as required by the customer.
- Other related duties, as assigned.