System Administrator I

Role Overview:

The System Administrator I is responsible for the administration, monitoring, and optimization of enterprise IT infrastructure within a 24/7 Network Operations Center (NOC) environment. This role ensures high availability, performance, and security of systems across on-premises and cloud environments.

Key Responsibilities:

• Incident & Service Management

  • Monitor, triage, and resolve incidents within defined SLAs, ensuring timely escalation where required.
  • Maintain clear and professional communication with stakeholders throughout the incident lifecycle.
  • Document resolutions, root causes, and updates in accordance with operational processes.
  • Demonstrate strong working knowledge of Microsoft ecosystem and Windows server environments.

• System Monitoring & Infrastructure Management

  • Proactively monitor infrastructure using enterprise monitoring tools (e.g., DataDog, PagerDuty).
  • Respond to alerts across critical, warning, and error thresholds.
  • Perform system upgrades, patch management, and scheduled maintenance activities.
  • Manage and optimize server resources including CPU, memory, and storage capacity.

• Network Administration

  • Configure, maintain, and troubleshoot network connectivity including static, dynamic, and failover tunnels.
  • Perform routing updates, ASA licensing activities, and IP whitelisting tasks.
  • Execute network security tasks such as IP blocking (shunning) and tunnel resets.

• Identity & Access Management (IAM)

  • Administer Active Directory (AD) user accounts, group memberships, and access policies.
  • Support identity synchronization between AD and Okta environments.
  • Provision and maintain internal and customer user accounts in alignment with security policies.

• Database Administration Support

  • Manage database-level access control, including granting and revoking SQL permissions.
  • Support integration of identity groups with database systems.

• Cloud Infrastructure (AWS) Management

  • Configure and manage AWS services including EC2, S3, and IAM components.
  • Monitor cloud utilization and implement cost optimization measures.
  • Perform scheduled backups, scaling, and disaster recovery support activities.
  • Troubleshoot infrastructure and application-level issues within cloud environments.
  • Integrate cloud services with on-premises and third-party systems.

• Technical Support & Troubleshooting

  • Diagnose and resolve system performance issues, IIS services, hardware concerns, and access-related issues.
  • Manage service configurations, permissions, and software installations.
  • Support authentication-related issues including MFA resets and monitoring tool components.

• AI Enablement in NOC Operations

  • Utilize AI tools to support operational efficiency in incident analysis and reporting.
  • Perform summarization of alerts, logs, and incident data for operational insights.
  • Develop structured prompts for root cause analysis, escalation notes, and customer communications.
  • Validate AI-generated outputs before operational use.
  • Ensure adherence to data security and confidentiality standards when using AI tools.