CloudOps Engineer III

Job Responsibilities:

• Manage and support enterprise customers' cloud infrastructure on AWS, ensuring availability, performance, and security of production environments.
• Monitor and respond to alerts via observability tooling, triaging and resolving incidents in line with agreed SLAs and SLOs.
• Lead incident response and root cause analysis (RCA) for complex or high-severity issues, producing clear write-ups and remediation actions.
• Carry out change management activities — including deployments, security patching, and infrastructure updates following established change control and CR governance processes.
• Administer and optimise AWS database infrastructure (e.g. RDS), including performance tuning, troubleshooting, and exposure/risk remediation.
• Support compliance and audit activity (e.g. SOC audits), ensuring operational practices meet security and regulatory requirements.
• Identify and help deliver cloud cost optimisation opportunities.
• Maintain accurate tickets, documentation, and workaround registers, and help close down accumulated technical debt.

Communication & stakeholder management:

• Communicate clearly and confidently with customers, Professional Services, and internal stakeholders, both verbally and in writing.
• Plan, schedule, and run operational and governance meetings — setting clear agendas, driving decisions, and tracking follow-up actions to completion.
• Provide regular, well-structured status updates and reporting back to the wider CloudOps team, keeping colleagues informed of progress, risks, and changes.
• Represent CloudOps professionally in customer-facing forums, translating technical detail into clear, actionable communication for a range of audiences.