Product Owner III

Role Overview:

PDI Technologies is looking for a Product Owner to help manage multiple simultaneous projects and issues of varying size, end to end, within our Loyalty engine ecosystem. The Product Owner (PO) is a critical member of an Agile development team that drives the team to deliver high-quality, high-value features and functions in service of our Loyalty business.

As a PO, you will help shape product features and requirements while working closely with Agile engineering teams, Product Managers, customers, and business stakeholders to build high-quality products for our target markets. Prior experience in Product Management, Product Owner, or Business Analyst roles — ideally with exposure to loyalty, rewards, or CRM (Customer Relationship Management) platforms — is highly desired.

This role is expected to use AI tools and processes as a core part of how work gets done — accelerating requirements-gathering, documentation, and story breakdown so the team can move faster without sacrificing quality.

Key Responsibilities:

• Stay aligned with and contribute to the Loyalty product vision, roadmap, and priorities
• Work closely with Support to understand and prioritize customer-reported issues within the Loyalty ecosystem
• Work closely with system users (customers, partners, consulting) to understand business needs and translate them into actionable user stories
• Apply technical astuteness, attention to detail, and proactivity to drive closure and optimize development team throughput
• Use AI-assisted tools and workflows to speed up requirements analysis, documentation, and backlog preparation
• Serve as a product evangelist, particularly with Product Managers and Business teams, helping them understand platform best practices
• Develop documentation for new Loyalty features, including UI mockups, process flows, and data sequence diagrams
• Attend sprint planning meetings and work with the team to define sprint goals
• Guide Agile teams in breaking down user stories and defining acceptance criteria
• Ensure the product backlog is prioritized and properly balanced between new product work and maintenance
• Collaborate with engineering during sprints to review output and answer questions about desired functionality and outcomes
• Ensure the team has an appropriately groomed backlog ready for sprint planning; monitor ready stories vs. velocity
• Conduct backlog refinement meetings, sprint reviews, and product demos
• Manage the product backlog in ALM tools such as Jira or Azure DevOps
• Author and publish product release notes and customer notifications
• Own release planning for Loyalty initiatives