Manager - Program Management

About the Role

This is an Individual Contributor role where the individual will be expected to be a problem solver and execution specialist. The person will be expected to handle multiple critical projects at one point in time and work synchronously.

CSMs liaison with Product team and Engineering to get products built and successfully delivered. This role would require the following

• Technical Acumen: Understanding of relevant technologies and development practice
• Domain : Payments
• Project Management: Expertise in methodologies like Agile, Waterfall, or hybrid approaches
• Communication: Ability to communicate with different stakeholders effectively
• Problem-Solving: Creative approaches to overcoming obstacles
• Leadership: Influencing without direct authority

What we are looking for:

• Good understanding of the payments, fintech and Digital (SaaS, PaaS) background
• Hands on experience in collaborating with cross functional teams such as Product, Engineering, Operations, Sales and Finance.
• Proficient in managing client relationship.
• Hands on in delivering large projects to banks
• Business savvy, customer centric and good communication.

Requirements:

• 6+ yrs with minimum 2 years of client facing role experience in payments.
• Should be from a Payments background with deep knowledge on Payment Security
• Sustaining business growth and profitability by maximizing value
• Analyzing customer data to improve customer experience
• Holding product demonstrations for customers and cross selling
• Establishing clear client retention goals
• Process milestones for the clients
• Assist customers with setting up and navigating software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience
• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.

The excitement:

• Opportunity to work with all the leading banks in India, APAC and MEA regions
• Collaborating with business and enginenring and product leaders provide different solutions to the bank.
• Opportunity to learn and witness end to end product, sales and delivery life cycle

What we offer?

• A positive, get-things-done workplace
• A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this).
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale.
• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity).