Global HR Operations Specialist - India

About the role:

We are looking for a detail-oriented and proactive Global HR Operations Specialist - India to join our team. In this role, you will be responsible for managing the end-to-end employee lifecycle — including onboarding, offboarding, query resolution, and compliance. You’ll be a key player in ensuring smooth experiences for employees and clients across various geographies while maintaining adherence to local labor laws and SLAs.

What you’ll do -

Onboarding:

• Manage end-to-end onboarding process of new employees, following internal Service Level Agreements (SLAs)
• Ensure all necessary paperwork, documents, compliance checks, and systems access are prepared compliantly for new hires
• Provide ongoing support and act as the primary point of contact to provide guidance to new hires, addressing any questions that may arise.

Offboarding:

• Manage end-to-end offboarding process of new employees, following internal Service Level Agreements (SLAs)
• Act as the subject matter expertise to advise on the offboarding laws and regulations to ensure compliance
• Coordinate with the payroll department and local vendors to ensure accurate final pay to the exit employees and timely deregistration
• Collect and process all necessary exit documentation and return company assets
• Coordinate with internal teams, clients, and third-party vendors to ensure seamless transitions
• Trigger communication workflows and ensure document compliance

Employee Helpdesk Management:

• Resolve HR-related help requests in a timely and empathetic manner
• Collaborate cross-functionally with payroll, legal, and tech teams to resolve employee queries
• Maintain documentation and response logs for audits and process improvements

Compliance & Labor Law Adherence:

• Stay updated with Labour laws and statutory regulations in assigned countries
• Ensure all HR processes and documentation are compliant with local employment laws
• Work closely with legal teams to implement policy updates as needed

SLA Monitoring & Reporting:

• Track service level agreements for onboarding/offboarding and help requests
• Generate weekly/monthly reports on operational efficiency and issue resolution metrics
• Identify process gaps and suggest continuous improvement initiatives

Who you are:

• 6 years+ of experience in HR operations or employee lifecycle management
• Strong understanding of EU Region HR processes and local labor laws
• Excellent communication and stakeholder management skills
• Comfortable working in a fast-paced, rapidly-changing global environment
• Comfortable being in a client-facing role
• Strong organizational skills
• Excellent verbal and written communication skills in English

Nice-to-have:

• Familiarity with HR systems (e.g., Zoho People, BambooHR, or similar)

Note: This role will be part of Payoneer WFM business unit.