PC Support

Major Responsibilities:

• Under general supervision, install, maintain, and upgrade workstation hardware, software, and operating systems, tablet devices.
• Working knowledge of standard concepts, best practices and procedures related to set up and configuration of desktop hardware and current operating system.
• Working knowledge of desktop operating and networking systems.
• Other competencies as required by specific assignments may include knowledge of end-user devices such as various types of laptops, desktops, tablets, virus kiosks, and other equipment.
• Communicates effectively with all levels of employees, both technical and non-technical.
• Manages time effectively while assuring attention to details.
• Finishes tasks accurately, completely, and in a timely manner.
• Works effectively in both a team environment and unsupervised.
• Makes sound decisions with general guidance.
• Education and experience with proven IT general knowledge of OS, general software and hardware identification, and the ability to load software and images to end-user devices.

Skills and Abilities Required:

• Working knowledge of Windows 10, Windows 11, Microsoft Office and Office 365 is required. Understanding of DNS and Active Directory (what it does and how it works).
• Candidate must be familiar with maintaining laptop and PC hardware in addition to laser printer technology.
• Prior customer service experience including face to face and via phone, preferred.
• Must have a good understanding of technical issues and be able to relay the issue to the user in a non-technical dialogue.
• 2-3 years of work experience in an IT environment.
• Previous ticketing system experience.
• A/V experience preferred.
• In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job (includes, but not limited to, awkward positions, balancing, lifting, carrying, pushing and pulling up to 70 pounds).

About Us:

OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernize complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.

Our Focused Technology Areas:

• AI/ML (Agentic AI Solutions, GenAI/LLMs, Natural Language Processing, Intelligent Processing, Physical Intelligence)
• Data & Analytics (Data Architecture, Data Engineering, Data Migration, Data Modernization, Big Data, Analytics and BI)
• Cloud (Cloud Computing, Cloud Migration, Cloud-Native Architecture, Hybrid and Multi-Cloud)
• Digital Engineering (Application Modernization, Product Engineering, Platform Engineering, DevSecOps)
• Quality Engineering (Manual Testing, Nonfunctional Testing, Test Automation, Digital Testing)
• Enterprise Platforms (SAP, Microsoft, Oracle, etc.)

Our Focused Industries and Target Segments:

• Banking, Financial Services, & Insurance
• Manufacturing, Transportation, & Logistics
• Energy & Utilities
• Telecom & Media
• Healthcare & Life Sciences
• Government & Public Sector (FED, SLED, & Partners)
• Hi-Tech