Implementation Engineer III

Job Summary

OpenGov’s Professional Services (PS) team delivers configurable, scalable solutions to state and local governments using Government App Builder (GAB) — OpenGov’s proprietary low-code/no-code application development platform.

As a Business Application Developer III, you will design, configure, and enhance customer or business specific applications using platform capabilities, configuration, data modeling, workflow automation, and limited scripting.

You will split your time between:

• Designing and configuring business applications using Government App Builder

• Partnering directly with implementation teams and customers to translate business processes into scalable, automated solutions

Key Responsibilities

Application Configuration & Solution Design

• Partner with customers and implementation teams to understand operational workflows and system requirements.

• Translate business requirements into scalable application designs within Government App Builder.

• Configure entities, forms, fields, validations, permissions, dashboards, and reports.

• Apply structured configuration standards to ensure usability, maintainability, and scalability.

• Participate in validation sessions and backlog refinement to align configuration with scope.

Data Modeling & Architecture

• Design structured data models including entity relationships and cross-table references.

• Apply data modeling best practices including normalization, denormalization trade-offs, and referential integrity.

• Configure field-level validations and data constraints to ensure data quality.

• Support data migrations including field mapping, data transformation, and validation of imported records.

• Troubleshoot data inconsistencies and recommend corrective design patterns.

Workflow & Process Automation

• Configure approval workflows, routing logic, conditional triggers, and status transitions.

• Implement task assignments, notification rules, and automation components.

• Translate documented decision trees and business rules into platform logic.

• Optimize workflows for compliance, accountability, and audit transparency.

• Ensure scalability of workflows across departments and user roles.

Business Rule Implementation & Light Scripting

• Implement conditional logic using platform configuration tools.

• Write limited JavaScript (or similar scripting) for:

  • Complex validations

  • Calculations and derived fields

  • Conditional routing

  • Data transformation logic

• Maintain clean, reusable logic patterns without overengineering or heavy custom code.

Integrations & Interoperability

• Configure and validate integrations between Government App Builder and external systems (e.g., ERP, financial systems).

• Support API-based, file-based, event-based or scheduled data exchange patterns.

• Design field mappings and transformation logic to ensure data consistency across systems.

• Document integration patterns and reusable configuration standards.

Embedded Delivery Support

• Serve as a technical configuration specialist within active customer implementations.

• Partner with Project Managers and Implementation Consultants to deliver configured solutions on time and within scope.

• Troubleshoot configuration issues during UAT and go-live phases.

• Provide technical documentation and knowledge transfer to Customer Success teams.

Project & Delivery Management

• Contribute technical effort estimates for configuration and automation tasks.

• Manage work across multiple concurrent engagements.

• Ensure timely delivery of configured applications within broader project timelines.

• Maintain high standards of quality, documentation, and responsiveness.

Required Qualifications

• Total 3 to 9 years of work experience, including 3+ years of experience in low-code/no-code platforms (e.g., Appian, Microsoft Power Apps, Mendix, ServiceNow, etc.) or enterprise application configuration roles.

• Strong understanding of data modeling concepts like entity relationships, referential integrity, normalization, and denormalization.

• Experience designing and implementing business workflows and approval automation.

• Working knowledge of JavaScript or similar scripting language for implementing business rules.

• Ability to translate complex business processes into structured, configurable application logic.

• Experience with integrations (REST APIs, file-based transfers, event based workflows or batch processes).

• Experience integrating third-party APIs and embedding outputs into larger application workflows.

• Strong understanding of security standards (e.g., OAuth 2.0, JWT), and API documentation tools (e.g., Swagger/OpenAPI).

• Strong analytical thinking with systems and process-improvement mindset.

• Excellent written and verbal communication skills; ability to explain technical concepts to non-technical stakeholders.

• Proven success working in fast-paced, iterative environments with cross-functional stakeholders.

Preferred Qualifications

• Experience in GovTech or public-sector workflows (budgeting, grants management, procurement, capital planning, permitting, capital project management etc.).

• Background in Professional Services, consulting, or customer-facing implementation roles.

• Familiarity with security concepts such as role-based access control and data governance practices.

Why Join OpenGov Professional Services

You will help modernize government operations by designing configurable, scalable applications that replace spreadsheets, manual workflows, and disconnected systems. As part of our Professional Services team, you will:

• Build impactful solutions without heavy custom engineering overhead.

• Shape best practices for Government App Builder implementations.

• Collaborate with the platform engineering team for improving and enhancing the platform for required capabilities.

• Work with mission-driven teams serving state and local governments.

• Develop expertise in workflow automation, structured data modeling, and enterprise configuration at scale.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

• Comprehensive healthcare options for individuals and families

• Flexible vacation policy and paid company holidays

• 401(k) with company match

• Paid parental leave, wellness stipends, and HSA contributions

• Professional development and growth opportunities

• A collaborative office environment with weekly catered lunches.