Implementation Engineer III

Job Summary

The Implementation Engineer III is a senior technical delivery leader who partners with government customers to bring OpenGov cloud software to life, owning the most complex product configurations and the underlying data migrations across a portfolio of implementations. This role leads requirements validation, configuration and data reviews, platform configuration and testing, data migration and reconciliation, and user enablement, guiding customers through the full deployment journey from kickoff to go-live while setting the technical quality bar for the team.

Acting as a trusted advisor with deep product knowledge and advanced data and database expertise, the Implementation Engineer III understands each customer's goals, pain points, and workflows, and translates them into scalable, maintainable solutions. This role blends hands-on technical delivery, including data transformation and migration (ETL), and scripting, with a consultative, customer-first approach. It also mentors less-experienced engineers, reviews their configuration and data work, and drives the process and quality improvements that raise the standard of implementation delivery across the organization.

Responsibilities

• Lead the data migration, configuration, and testing of OpenGov cloud software for the most complex government implementations across the United States

• Perform configuration reviews across the team, validating that platform setup aligns with documented requirements, product best practices, and long-term maintainability before go-live

• Perform data reviews, validating migrated data for completeness, accuracy, and integrity, and reconciling source-to-target data so the product reflects trusted, audit-ready customer data

• Own complex customer data migration end to end, including database schema mapping, ETL tool configuration, and advanced scripting, to ensure the product is populated with accurate, validated data

• Confirm and pressure-test customer requirements across both configuration and data, resolving ambiguity and advising customers on the optimal solution design

• Design and execute comprehensive test scenarios that validate the configuration and migrated data produce accurate, expected outcomes prior to go-live

• Serve as the primary technical point of contact for government / customer stakeholder like Budget Directors, IT personnel, and decision-makers, guiding them through the deployment and integration process

• Identify recurring customer pain points and partner with cross-functional teams to simplify, enhance, and automate processes that improve customer workflows and delivery efficiency

• Mentor and coach Associate and mid-level Implementation Engineers, reviewing their configuration and data work and helping accelerate their technical growth

• Define and improve implementation standards, templates, playbooks, and reusable tooling that increase the quality, consistency, and speed of delivery

• Partner closely with the Project Management, Customer Success Management, Data/Integration, and Product teams to ensure a consistent customer experience, and channel field feedback into the product roadmap