Customer Service Representative
Omni Technologies
Full Time2+ yearsPosted 9 days ago
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Overview
Position Type
Full Time
Experience
2+ years
Job Description
Responsibilities:
- Demonstrate advanced proficiency in Visual Order Entry, Customer Maintenance, and Work Order Entry, with working knowledge of the Visual Estimating Window.
- Utilize the Visual Estimating Window to recalculate customer pricing in accordance with current company standards.
- Interface with prospects and customers to provide products and services that meet customer needs while aligning with company objectives.
- Apply basic engineering and material knowledge to assist with application development and customer product solutions.
- Develop and maintain relationships with assigned HOUSE accounts to identify growth opportunities and improve customer satisfaction.
- Act as the customer service liaison for major customer accounts, ensuring clear communication and timely follow-up.
- Identify, qualify, and forward sales leads within strategic markets.
- Serve as backup support for the Sales team when needed.
- Enter customer complaints into IQM, respond to customers regarding RGA status, and follow up with the shop on return status, root cause analysis, and final disposition (repair, replace, or credit).
- Contact customers regarding delinquent invoices when requested.
- Review the Work in Process (WIP) report and coordinate with production to identify completed or cancelled work orders that can be closed or removed.
Qualifications:
- High school diploma or equivalent required
- Bachelor’s degree preferred
- Minimum 2 years of experience in a manufacturing customer service environment.
- Strong written and verbal communication skills.
- Proficiency in computer systems and order entry platforms.
- Technical aptitude including blueprint reading and interpretation, a plus.
Why Join?
- Weekly pay for added flexibility
- 401(k) with 3% company match
- Medical, dental, and vision coverage
- Free mental health support through our EAP
- HSA and life insurance options
- Generous PTO, paid holidays, and your birthday off
- Referral bonuses
- Tuition reimbursement to support your career growth
Required Skills
Visual Order EntryCustomer MaintenanceOrder EntryVisual Estimating WindowCustomer ServiceMl EngineeringMaterial KnowledgeSales SupportIqmRgaReturn StatusRoot Cause AnalysisWork In Process ReportProduction Coordination