Delivery Release Manager/Senior

About the role:

As a release manager, the role requires a good level of technical understanding and goes beyond sprint planning and tracking delivery. The Release Manager owns end-to-end governance of code and configuration promotion across the program from Build through Cutover to Technical Go-Live (TGL), covering all pre-production config movements (Dev, Dev Master, QA/Test, and Prod Master) up to and including the Production release itself.

The role is the single point of control for what moves between pre-production environments, when it moves, and under what approval. It ensures every promotion is planned, reviewed, sequenced, evidenced, and auditable. This includes formal sign-off authority at each release gate (Gate 0: User Story Go/No-Go → Dev → Dev Master → QA/Test → Prod Master → Prod), ownership of release documentation and versioning, and enforcement of segregation of duties so that no one promotes their own change to production.

The Release Manager's accountability ends at Technical Go-Live. The role is a compliance trade-off by design: it improves release quality, which requires that time for gate reviews and evidence checks be planned into the delivery calendar rather than treated as absorbable slack.

What you'll do for us:

1. Release Management

• Own and publish the release calendar and governance framework from Gate 0 through Gate 5, covering Dev, Dev Master, QA/Test, Prod Master, and Production environments, up to Technical Go-Live.
• Act as the sole authority for Go/No-Go decisions on every code/config promotion, enforcing strict segregation of duties.
• Partner with Solution Architects to define the code/config promotion strategy for major releases, minor releases, and defect fixes, and enforce it through the gate process.
• Manage build and bug-fix migrations end-to-end, including readiness reviews, tracker audits, promotion package approvals, User Story-to-Package-to-Release traceability in Jira, and the expedited P1 pre-go-live fix procedure.
• Coordinate environment and release-path needs across tenants/environments, resets/data refreshes, and regional roll-outs.
• Own release documentation, naming/versioning conventions, and escalation processes, including L1/L2/L3 SLAs, RCA documentation, and audit-ready trackers.

2. Infra Management

• Own tenant inventory, ownership mapping, and lifecycle management across Dev, SIT, UAT, Pre-Production, and Production environments.
• Plan and forecast infrastructure sizing (tenant, Live Server, and disk capacity) ahead of upcoming releases.
• Monitor platform performance using Tenant Vitals and ELK, track Kubernetes microservices and memory/CPU utilization, and lead root-cause analysis for production incidents.
• Drive infrastructure cost and reliability initiatives, including data retention optimization, data clean-up, scenario rationalization, and infra tuning.
• Own planning and execution of quarterly platform and patch upgrades across Pre-Production and Production, coordinating with Customer Success.
• Manage the infrastructure budget and SaaS contract, tracking spend, licensed capacity, and entitlements, and reporting cost trends to leadership.

3. Project Management

• Own the complete project lifecycle, from inception to deployment to value delivery, across industry verticals such as FMCG, Consumer Goods, and Retail.
• Develop estimates of effort, timelines, resource needs, and platform-sizing requirements to support Statement of Work (SOW) creation during the sales cycle, where involved.
• Create comprehensive project plans and align customer and o9 stakeholders on milestones, timelines, and resource commitments.
• Lead the cross-functional project team (software vendors, customers, o9, and partners), mitigate risks, and communicate deviations from the plan.
• Partner with the o9 product team to drive resolution of bugs and enhancement requests through deployment.
• Engage customers on priorities and expectations, drive SLA adherence, and ensure a smooth knowledge-transfer handover to Support post go-live.

What you'll have:

1. Release Management

• 6–10 years in IT release, environment, or configuration management, ideally on an ERP, IBP, or supply-chain planning platform such as o9, SAP IBP, or Kinaxis.
• Hands-on experience with Git-based branching models or platform-native code/config promotion pipelines across multi-tenant and multi-region setups.
• Proven track record running structured release cadences and go-live support for multi-workstream programs, including expedited P1 hotfix procedures.
• Working knowledge of ADO/Jira, test-management tools such as Qtest, and DevOps/ticketing systems.
• Strong governance mindset, with the ability to hold a promotion until prerequisites are met and communicate quality/speed trade-offs.
• Excellent cross-functional coordination skills across Config/Stream Leads, DevOps, Infra, Platform/Dev teams, and PMO. Direct experience with the o9 platform and CAB/audit processes is a plus.

2. Infra Management

• Proven experience with infrastructure/tenant sizing, provisioning, and lifecycle management on enterprise SaaS or cloud-based planning platforms.
• Hands-on expertise with Tenant Vitals, ELK, and Kubernetes, with strong root-cause analysis and incident-management capabilities.
• Experience driving infrastructure cost-optimization, including data retention/archival, data clean-up, and server right-sizing or partitioning.
• Experience planning and executing platform upgrades and patches with minimal business disruption.
• Strong understanding of infrastructure budgeting and SaaS contract management, including capacity entitlements, tiered pricing, and vendor renewals.
• Ability to identify and pilot new tools or approaches for infrastructure efficiency.

3. Project Management

• 7–10 years of overall experience, including 5+ years dedicated to project management in supply chain projects.
• Proven experience managing EU and US customers, with exposure to Asian markets considered an advantage.
• Strong background in Supply Chain Management (SCM), Retail, or Analytics, or prior experience delivering ERP implementations.
• PMP or Prince2 certification, along with planning practitioner knowledge and hands-on experience with planning-platform implementations.
• Structured working style and the ability to remain composed under pressure.
• Strong focus on customer value realization. Experience with analytical tools such as R is a plus.

Education

• Bachelor's degree in Computer Science, Engineering, Supply Chain, Operations Research, Statistics, or a related quantitative field.
• Master's degree (preferred).

What we'll do for you:

• Flat organization with a strong entrepreneurial culture.
• Great people and a team you can learn from every day.
• Possibility to make a difference in a scale-up environment.
• International working environment.

How the process works:

• Create your profile in Workday to track the status and respond with your interest.
• Video or phone call to discuss the schedule.
• Technical panel interview of 60 minutes, followed by 2 rounds of technical discussion and a Managerial round.
• The 1st round is virtual. The 2nd and HM rounds are in-person.