Sales Manager

Job Description

We are seeking an experienced and results-driven Sales Manager to drive strategic account growth and customer success in Africa Region. The ideal candidate will combine enterprise sales acumen with account management expertise, owning end-to-end client relationships from lead generation and acquisition to delivery oversight, renewals, and expansion.

This individual will act as a trusted advisor to clients, ensuring satisfaction, retention, and value realization, while achieving revenue growth and account profitability targets.

Job Responsibilities

Business Development and Sales

• Identify, qualify, and convert new business opportunities for Nucleus's products and services (e.g., FinnOne Neo, FinnAxia, IT Services).
• Generate and manage a robust pipeline of Sales Qualified Leads (SQLs) to meet revenue targets (USD 2M annual target or as defined).
• Execute the complete sales cycle: lead generation, qualification, pitch, proposal, negotiation, and closure.
• Collaborate with Marketing for campaigns, events, ABM initiatives, and lead generation activities.
• Develop customized value propositions, presentations, and proposals aligned with client needs.
• Analyze regional markets, competition, and trends to formulate and execute sales strategies.

Account Management and Customer Success

• Own the end-to-end customer relationship, ensuring satisfaction, retention, and engagement.
• Drive Voice of Customer (VOC), NPS improvements, and proactive management of at-risk (RED) accounts.
• Manage renewals, upselling, and cross-selling opportunities.
• Plan and lead customer engagement activities, such as events, meetups, and milestone celebrations.
• Ensure seamless onboarding of new clients and transition to delivery teams.
• Act as a single point of contact between customer stakeholders and internal delivery teams.

Account Strategy and Growth

• Develop and execute account growth plans aligned with customer and organizational goals.
• Drive account retention and risk mitigation initiatives.
• Identify opportunities for new solution areas and change requests to expand account footprint.
• Track account performance metrics: renewals, revenue realization, and profitability.

Contract and Financial Governance

• Oversee AMC renewals, contract addendums, and payment follow-ups.
• Ensure compliance with contractual obligations and accurate documentation.
• Track and report account-level financials, aging, and profitability.
• Coordinate with Finance, Legal, and Delivery teams for smooth contract governance.

Delivery and Program Excellence

• Oversee program delivery and ensure adherence to timelines, budget, and quality standards.
• Track project financials, resource utilization, and delivery KPIs.
• Coordinate with cross-functional teams to ensure customer expectations are met and exceeded.
• Monitor program progress using Microsoft Project (MSP) and related tools.

Relationship Building and Market Engagement

• Build trust-based relationships with CXO-level stakeholders, customers, and partners.
• Serve as a strategic liaison, ensuring alignment between customer objectives and Nucleus's offerings.
• Participate in industry events, webinars, and customer forums to strengthen brand visibility and engagement.
• Gather and share market intelligence and customer insights with product and leadership teams.

Requirements

• 18+ years of total experience in Enterprise Sales / Account Management within Software / IT Services / BFSI domain.
• Proven track record of managing large enterprise accounts and achieving sales targets for Africa region.
• Strong knowledge of banking and financial services industry and digital transformation trends.
• Proficiency in Project/Program Management, Contract Governance, and Customer Relationship Management.
• Hands-on experience with MS Project, CRM tools, and financial tracking.
• Excellent communication, stakeholder management, and negotiation skills.
• Ability to work independently while collaborating across business, delivery, and leadership teams.

Qualifications

• Bachelor's degree in engineering, Computer Science, Marketing, or related field.
• MBA/PGDBM (Sales / Marketing) preferred, PMP certification preferred.

Benefits

Future Career Progression: Nucleus is well known for identifying, nurturing, and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs help our associates to continuously grow based on their capability, performance, and career aspirations.