Mid-Market Outcomes Architect

This role focuses on driving workflow adoption, value realization, renewals and expansion within named accounts in a B2B software environment. The candidate will partner with Solutions Consultants on account strategy, expansion and renewal planning, and will own outcomes related to AI transformation and business impact. The position supports a book of named accounts, with emphasis on flat, at-risk, or strategically important customers. The role involves building mutual success plans, guiding customers through AI-driven transformations, coordinating with Services for complex implementations, and contributing to revenue through renewals and expansions. It requires strong program and stakeholder management, customer empathy, and AI curiosity. The compensation note indicates a competitive package with potential OTE for SFNY locations. Notion emphasizes equal opportunity and AI-forward culture.