Homeless Services Program Manager

Homeless Services Program Manager

About HOAP | Homeless Services

The Homeless Outreach and Advocacy Project (HOAP) has been providing services since 1986 and is a place of safety and support for adults experiencing homelessness.

HOAP’s Day Center provides hand-up by connecting individuals experiencing homelessness with the resources, support, and skills they need to move toward more stable and healthier lifestyles.

As the Homeless Services Program Manager, you will help lead a program that meets people where they are, builds connections, and creates pathways to healthcare, supportive services, and greater stability.

What You'll Do

• Lead With Equity Use cultural humility, harm reduction practices, trauma-informed care, and an equity lens to help remove barriers to services and promote equitable access and outcomes.

• Develop People Recruit, hire, coach, supervise, and develop staff, interns, and community volunteers while creating meaningful training and competency-development opportunities.

• Create Safety and Stability Support staff and consumers during medical emergencies, crises, and safety concerns. Help teams learn from incidents, strengthen protocols, and build confidence responding to challenging situations.

• Turn Strategy into Action Develop HOAP services in alignment with the agency's strategic plan, mission, and leadership and Board recommendations.

• Build Strong Partnerships Represent HOAP throughout the community and collaborate with healthcare teams, community organizations, Continuum of Care partners, Emergency Housing Network, law enforcement, and other stakeholders.

• Own Program Accountability Oversee grant and contract expectations, data quality, reporting, audits, inspections, documentation, chart hygiene, and program policies and procedures.

What Makes You Successful

• Compassionate & Equity-Minded – Understands the complexities of homelessness and approaches people with dignity, cultural humility, and respect.

• Trauma-Informed & Recovery-Oriented – Brings knowledge of trauma-informed care, harm reduction, and Housing First approaches.

• A People Developer – Enjoys coaching, mentoring, training, and creating a strong, accountable team culture.

• Strategic & Resourceful – Can navigate complex situations, make sound decisions, solve problems, and turn ideas into action.

• Collaborative – Builds effective relationships across healthcare, behavioral health, social services, housing, and community systems.

• Accountable – Can balance compassion with program standards, safety, documentation, compliance, and grant requirements.

What You'll Bring

Required Qualifications:

• Bachelor's degree in Counseling, Social Work, or Public Health
• Experience in program management, planning, and oversight, including clinically oriented work
• Experience with workforce management and training
• Understanding of systems of care and community resources
• Experience developing collaborative relationships with community partners and stakeholders

Preferred Qualifications:

• Valid Oregon Driver's License and proof of automobile insurance.
• Master's degree in Human Services
• Experience supervising staff and making clinical decisions.
• Experience working with people experiencing homelessness and/or individuals living with severe and persistent mental illness.

SUMMARY OF BENEFITS:

Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Why NWHS?

Northwest Human Services is committed to providing services that promote health, dignity, connection, and access to the communities we serve.

Join a team where your leadership can make a difference.

TO APPLY:

To join our team please visit our website Employment (northwesthumanservices.org)

For more information, contact the HR/Recruiting Department at: [email protected] | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

Community | Compassion| Commitment | Integrity

Working together to empower individuals to improve their health, well-being, and safety.