Onboarding Support Manager
Niyo
Full Time2+ yearsPosted 9 days ago
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Overview
Position Type
Full Time
Experience
2+ years
Job Description
Key Responsibilities:
- Provide real-time support to RMs for account opening and onboarding activities.
- Assist RMs in resolving issues related to KYC, documentation, and application errors.
- Act as a liaison between RMs and internal teams (operations, compliance, product, tech) to ensure seamless onboarding.
- Track and escalate technical glitches or process bottlenecks to relevant teams for quick resolution.
- Monitor the progress of account opening requests and provide updates to RMs as needed.
- Maintain detailed logs of RM queries/issues and their resolutions for reporting and analysis.
- Share best practices, FAQs, and process updates with Relationship Managers to reduce recurring issues.
Education
Graduate in any discipline. Any Tech or Banking Educational Experience will be preferred.
Experience
2–5 years of experience in operations/support roles, preferably in banking, fintech, or financial services.
Technical Knowledge
- Understanding of account opening processes and digital KYC.
- Hands-on experience working with Postman, Grafana, Clever tap and Workbench for debugging and issue resolution.
- Basic troubleshooting of mobile apps and web-based systems.
Soft Skills
- Excellent communication and coordination skills to support field teams.
- Strong problem-solving mindset and ability to work under pressure.
- Team player with a customer-first attitude.
Other
- Willingness to work in rotational shifts and handle high-volume support queries.
- Based out of Bangalore; On Site 6 Days / Week Role