Senior Cloud Operations Engineer, Actimize

So, what’s the role all about?

We’re seeking a skilled and motivated Cloud Operations Engineer to join our fast-paced Application Operations team. This role is ideal for someone passionate about infrastructure, performance optimization, and automation in cloud-native environments. You’ll be working on mission-critical systems deployed across AWS, supporting high-scale applications and collaborating with cross-functional teams to deliver robust solutions.

How will you make an impact?

You’ll be responsible for:

• Production support with hands on with NiCE Actimize product portfolio like AML/IFM or other product or solution.
• Working knowledge in financial/banking sector on payment related field Zelle Fedwire.
• Knowledge in Dockers/Kubernetes is a plus.
• Building proactive monitoring and alerting services.
• Automating tasks using Ansible, Python, Perl, and other scripting languages.
• Investigating performance and stability issues internally and at client sites.
• Tuning Actimize Platform (AIS and RCM), OS, application servers, and databases for optimal performance.
• Identifying performance bottlenecks and conducting root cause analysis.
• Participating in performance-related design reviews.
• Configuring and optimizing instances and web servers (e.g., adjusting connection limits, request queuing thresholds).
• Providing AWS troubleshooting support across EC2, S3, IAM, ASG, ELB, CFN, VPC, DX, VPN.
• Supporting and implementing infrastructure and application deployments alongside Technical & Operations teams.
• Handling high-severity incidents spanning multiple AWS services.
• Developing scripts and tools to automate AWS resource deployment with minimal manual intervention.
• Driving customer communication during critical events.
• Providing on-call support and working flexibly in a 24x7 shift environment.

Have you got what it takes?

• 4+ years of relevant experience in Infrastructure Operations, or Application Support.
• Strong troubleshooting and problem-solving skills.
• Expertise in performance tuning, root cause analysis, and bottleneck mitigation.
• Hands-on experience managing 2-tier/3-tier applications.
• Proficiency in scripting languages: Ansible, Perl, Python, Ruby, Shell, PowerShell.
• Solid understanding of AWS core services and container orchestration (Kubernetes).
• Experience with databases: SQL, Oracle, Postgres, Cassandra.
• Familiarity with ELK, Splunk, Kafka, and middleware technologies (Tomcat, WebLogic, WebSphere).
• Exposure to APM tools like AppDynamics and Dynatrace.
• Experience in Java performance testing and tuning.
• Collaboration with architecture teams for hardware sizing.
• Strong communication skills, both written and verbal.

Additional Skills Desired

• Cloud and application-level security experience.
• Agile/Sprint development model exposure.
• Experience with incident management tools like OpsGenie, AlertOps, PagerDuty/OpenDuty.
• Troubleshooting Java and database performance issues.