Partner Value Solution Engineer

Roles and Responsibilities:

• Increase partner revenue and win rates by making partners effective at selling and delivering NiCE solutions
• Qualify AI use cases based on business value, technical feasibility, data readiness, and measurable outcomes.
• Support AI-focused demos and PoVs that show business impact, not just capability.
• Lead technical discovery sessions with partners
• Map partner and customer requirements to joint solutions and CCaaS/AI capabilities
• Support tailored demos that showcase integrated partner–vendor value rather than standalone features
• Support proof-of-concept (POC) engagements with partners
• Act as the technical trusted advisor to partner teams
• Help acquire / validate architectures for customer solutions
• Assist in crafting ROI stories that demonstrate joint solution value

Technical Enablement:

• Make partners as self-sufficient and effective as the NiCE SE team
• Build AI-specific enablement around conversational design, prompt/design patterns, use-case discovery, PoV execution, responsible AI, and outcome measurement.
• Track partner feedback on AI capabilities, implementation friction, model behavior, integration gaps, and roadmap needs.
• Help partners understand release impacts tied to AI features, model updates, data dependencies, and governance.
• Includes building reusable demo scripts, talk tracks, objection handling, and competitive positioning.
• Ensure partner enablement stays aligned with the account team's strategy
• Build repeatable technical enablement programs for partner SEs and architects
• Deliver enablement to ramp new partner technical staff
• Support competitive differentiators for partner teams
• Keep partners current on product updates and new features
• Keep partners aligned with the NiCE product roadmap
• Share best practices across the partner ecosystem

Technical Account Management:

• Own the end-to-end technical relationship with key partners, managing integration patterns, release impact assessments, and escalation paths.
• Coordinate with Product and R&D to surface partner-driven requirements and influence the product roadmap.
• Govern architecture, security, and performance standards across partner solutions to ensure they meet joint quality benchmarks.
• Ensure NiCE technology reliably delivers business value for customers
• Manage integration patterns across partner solutions
• Assess and communicate release impact to partners
• Assist in escalation paths for technical issues
• Coordinate with Product and R&D teams on partner-driven requirements
• Manage and track technical feedback from partners
• Influence the NiCE product roadmap based on partner input

Services:

• Support scoping of services for partner-led implementations, including estimates, SOW inputs, and responsibilities matrices.
• Provide architectural oversight on complex deployments to ensure technical deliverability of what was sold, and capture lessons learned to feed back into patterns, templates, and future partner enablement.
• See bullet list for more items.

Mission & Purpose:

• Empower the partner ecosystem to confidently position, sell, and deliver NiCE solutions
• Provide expert support, enablement, and collaboration that showcases the full value of the platform
• Equip partners with the knowledge, tools, and assets needed to create differentiated customer outcomes
• Serve as a trusted technical go-to-market advisor for partners on strategic opportunities and joint offerings
• Drive ongoing enablement to transition partners from supported consumers to self-sufficient advocates

What’s in it for you?

Join an ever-growing, market disrupting, global company where teams work in a fast-paced, collaborative, and creative environment. If you are passionate and excited to constantly raise the bar, you may be our next NiCEr!

Requisition ID: 11607 Role Type: Individual Contributor

About NiCE: NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. NICE employs 8,500+ across 30+ countries. NICE is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, age, sex, etc.