Senior Software Engineer, CX (Lua/Kong)

So, what’s the role all about?

The Platform API team provides API governance support for the entire CXone development organization.  This requires a high uptime availability for this service along with minimal latency as this is as single api gateway for all Cxone apis.

How will you make an impact?

• Coordinate with Architecture and Network Engineering to understand and develop platform architecture.
• Develop a Dockerized api-proxy solution built on the Kong API Gateway written with and using Lua best practices.
• Work with CloudFormation templates to extend and refine our AWS infrastructure. Including, but not limited to:
  • Utilizing auto-scaling with Docker containers running on ECS
  • Develop and manage the entire AWS stack and all its components.
    • Elastic cache, DynamoDB, VPC, Route 53 etc
• Understand and define performance level needs for the platform.
• Design, implement, execute, and report performance testing results.
• Define Cloudwatch logs, alarms, troubleshoot them and fix issues in a defined release cadence.
• Integrating with third party products integrating with Cloudwatch
• Manage IAM permissions and work with DevOps to maintain “least privilege.”
• Coordinate with other teams to provide API contract guidance and implement routing for their microservices.
• Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health.
• Effectively collaborate with cross geo team and willing to stretch at times.
• Effectively collaborate with TS/TAM/NOC to address queries and concerns.

Have you got what it takes?

• Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is required.
• 4+ years’ experience in software development
• Experience in one or more of the following software languages: Lua / Kong/ Golang.
• Experience designing, developing, deploying, and supporting RESTful APIs.
• Experience with developing services, clients, and multi-threaded software.
• Experience developing with DynamoDB and observability dashboards (Grafana, Prometheus, Loki, mimir etc)
• Working knowledge of unit testing and test automation
• Working knowledge of user stories and use cases
• Working knowledge of object-oriented software design and design patterns.
• Comfortable working in a fast-paced environment.

Bonus Experience:

• Experience with AWS technologies (VPN, Route53-DNS, VPC,ALB, Multi-region, Multi-Area)
  • AWS Developer / AWS Arch Certifications
• nginx experience is good to have  (or any sort of reverse proxy type stuff)
• Microservice architecture knowhow
• Familiarity with Swagger
• Familiarity with authentication methods
• Experience(s) as a technical or team lead or equivalent experience.
• Experience with telecommunications/telephony.
• Experience with call centers.
• Experience working in a CI/CD Environment
• Experience with Jira
• Experience with automation/testing tools.
• Experience with/knowledge of agile development processes.
• Experience with Agentic AI platform (Claude,Co pilot)
• Experience maintaining and developing highly resilient services.